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282 posts

Ultimate Geek


#116844 11-May-2013 20:21
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Seven months ago, I bought an Iphone 5 from Apple last year. I then went to Vodafone shop and bought a Vodafone MicroSIm card. I checked with the Vodafone shop to see if I am still covered for insurance via PhoneInsure (given I have changed from Windows phone to Apple) and they said yeah - it is the SIM card that is insured so any Smartphone (inlcuding iPhone5) is covered. I doublechecked this info with Vodafone call centre who confirmed this. 

I just been told that the Phoneinsure only applies to phones that were bought on contract from Vodafone.

However, there is nothing on the Phoneinsure Web that suggests this.  

Have I been throwing my money down the drain when I been paying for Phoneinsure for Smartphones that were bought outirght? I been paying the monthly Phoneinsure for the last 10 years - and most of the phones I have had during that time were bought outright. 

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178 posts

Master Geek

  #815951 11-May-2013 21:05
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It is covered. Check your policy terms if you want to be sure. It even covers phones bought overseas.

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Uber Geek

Biddle Corp
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  #815956 11-May-2013 21:20
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GBristow: It is covered. Check your policy terms if you want to be sure. It even covers phones bought overseas.

No it doesn't (unless your're a long term phone insurance customer). Their were major changes to phone insurance in December 2011.

As for the OP the iPhone5 is not covered by phone insurance and never has been. It doesn't matter where you purchase it from.

The full policy document is on the site which provides all the information you'll need. All long term customers also got a letter when all the changes occured detailing the important changes to the policy.

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