[TelstraClear] Cable disconnections, welly

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db1goned

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#11786 11-Feb-2007 18:12

Managed to finally get the 4mb/s down 2 up cable installed yesterday, wasnt home when they did it, flatmate got it set up (on his desktop) with the cable modem all set up in his room. Another flatmate sent me a txt saying he couldn't get it to work on his computer, he got to google once and then it didnt work again (using the ip adresses and such left by the cable installers).

When i got home having a little more knowledge(not much more) of networks, instead of using the D-Link ADSL modem/router as a router, i use a LevelOne Wireless router ive had for a while, plugged the ethernet cable from the cable modem into the WAN port at the back of Wireless router and went to the GUI for the router and used the ip details and set up a static IP address on the router and somehow it worked fine, got all 4 computers in the flat working great (love the speed of cable)

Now, today i have been playing WoW and studying for an exam tomorrow, and i notice while playing wow i started getting random disconnects for a few seconds, not enough to kick me out of hte game tho. these occured maybe once every 15min for a second or 2, annoying but can live with it. About every 30minutes now it will completely cut out and i will be unable to plug in the IP address of the wireless router to connect to it (like i did wen my ADSL wasnt working to see what was wrong) and it will give no response (using ethernet or wireless).

My knowledge and experience with networks is really limited and before ringing up my ISP or bagging them i wanted to check if i did something wrong or missed something, i notice reading somewhere today telstra doesnt support multiple computers on 1 connection?

Any help would be much appreciated thanks

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#60448 11-Feb-2007 18:39

Are you using a wired or wireless connection from the router to the connected PC's? If it's wireless have you tried a wired connection to see if you get similair results? If you are using wireless try changing the channel used for wireless in the router.

The fact you can't ping your router suggests it's an issue with your router rather than a TCL issue.

antoniosk

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#60463 11-Feb-2007 20:16

db1goned:

My knowledge and experience with networks is really limited and before ringing up my ISP or bagging them i wanted to check if i did something wrong or missed something, i notice reading somewhere today telstra doesnt support multiple computers on 1 connection?

Any help would be much appreciated thanks

TCL supplies 1 IP address to the cable modem. Up to 32 'other' addresses from your own router can be used before it becomes unwieldy, and even though TCL doesn't commit to making your own router work flawlessly, the tech guys are usually good about basic support.

I agree with Steve though, and think that your Level1 router may have some additional features switched on.

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db1goned

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#60467 11-Feb-2007 20:54

Ive been told that the router was a bit flakey last time someone used it. guess that must be it.

I tried to set up the old DSL-504G which is an ADSL modem with build in router, connecting the cable modem to it and trying to share.. I entered all the numbers i have for IP, subnet masks, gatewate, dns etc. Didnt work and i had to do a hard reset to get back into the router as it wouldnt let me connect to its GUI any longer

sbiddle

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#60468 11-Feb-2007 20:55

I suspect you need a new router.

The $99 NetGear's aren't bad with built in wireless.

tonyhughes

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#60470 11-Feb-2007 20:59

sbiddle: I suspect you need a new router.

The $99 NetGear's aren't bad with built in wireless.

I have one... they are not too bad... have most of the bits and bobs a joe bloggs at home would require.

db1goned

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#60537 12-Feb-2007 15:18

Went out and got the netgear router, $88 for a returned model(didnt work with someones setup or something) which was sweet
As soon as it connected it sent me to a very easy wizard, working a charm now. thanks guys

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db1goned

13 posts

Geek

#61487 21-Feb-2007 20:54

Still using the netgear router, but got a new problem

Every night between 8 and 11pm, i keep gettin disconnected, starts of at every few minutes until eventually at around 11 no longer disconnecting until the next day. Wierd thing is, i cannot connect to the router GUI even though it still shows as being connected, yet i can view files on other peoples computers that still seem to have internet access.

This totally stumps me as 1 second seems to be an internet bug, next problem with router, given my no experience with using cable internet b4, would appreciate some help in sourcing the problem.

Thanks again

freitasm

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#61489 21-Feb-2007 21:09

Not a solution to your problem, but you say before you are using DSL and now you refer to the service as "cable connection". Just have in mind these are distinct services. The DSL service uses the Telecom landline network, while the cable service uses TelstraClear's own network.

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db1goned

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#61491 21-Feb-2007 21:27

Yea, i used to have Ihug ADSL, now i have Telstraclear 4/2 10gig Cable.
I was just wondering if there was a difference, as ive never had a problem with not being able to connect to the router during a disconnect, only since i have gotten cable wen i cannot connect to the internet i cannot connect to the router either. I flick the power on and off and instantly i am connected back and the internet is workin fine.

bcourtney

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#61494 21-Feb-2007 21:32

Sounds to me like you have just found the reason why the original owner of the router returned it!!

Go out and get yourself a NEW router and save yourself the headache

db1goned

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#61495 21-Feb-2007 21:42

Hmm, wondering if its something else, to me it seems like the same problem had with last router, so frustrating.
It may be only happening when more than 2-3 people are using the net at once.

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bcourtney

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#61497 21-Feb-2007 21:52

Are you using wireless? And is someone downloading via p2p/torrents etc when the problem occurs?

I am on the 20GB 4mbps/2mbps plan and am using a wireless Level1 router and have absolutely no trouble with my laptop running winXP Pro. However, my desktop PC running Vista Ultimate (also connecting via wireless) has dropouts every now and then that require me to repair my wireless connection. This usually occurs when the data throughput from that connection is too high for some reason.

e.g. if I am downloading torrents on my desktop the connection will often drop after about half an hour, more often than not it is only brief and sorts itself out, but sometimes I need to manually disable and re-enable the wireless adaptor. Although i have put this down to a combination of Vista and the Netgear beta drivers i am using on the netgear wireless adaptor in that PC.

Have you tried connecting to the router from another PC when you can't get through to it from your own one?

db1goned

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#61545 22-Feb-2007 11:29

I live in a flat with 3 other students, downloadin stuff is pretty common so wouldnt be surprised. Usually it will only be one computer that gets dropped, always someone using wireless, or if no one is using wireless then someone with an ethernet connection gets dropped. I think this may be the same problem i was having with the Level1 router i was using. Sometimes more than 1 computer can disconnect tho.
Really frustrating when im in the middle of a game of World of warcraft and it keeps disconnecting me.

sbiddle

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#61551 22-Feb-2007 11:59

Definately sounds like a case of a dodgy router.

antoniosk

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#61564 22-Feb-2007 12:34

db1goned:
I live in a flat with 3 other students, downloadin stuff is pretty common so wouldnt be surprised. Usually it will only be one computer that gets dropped, always someone using wireless, or if no one is using wireless then someone with an ethernet connection gets dropped. I think this may be the same problem i was having with the Level1 router i was using. Sometimes more than 1 computer can disconnect tho.
Really frustrating when im in the middle of a game of World of warcraft and it keeps disconnecting me.

Is the router setup to let 4 users on at the same time?

I'm thinking dhcp leases....

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