Re: Increase the number of rings before voicemail

Forums › Vodafone New Zealand › Re: Increase the number of rings before voicemail

heavenlywild

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Topic # 11891 16-Feb-2007 12:32

Hi there,

I would like to increase the number of rings before my mobile transfers the call to voicemail. Could someone help? I use Nokia N73.

My Telecom work phone seems to ring forever before it goes to voicemail.

Thanks everyone!:)

johnr

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Reply # 61013 16-Feb-2007 13:37

Are you on Vodafone prepay

richms

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Reply # 61014 16-Feb-2007 13:43

Ive got the opposite, I would like to reduce it. I have my phones on ring once so that doesnt annoy me, but they keep vibrating till the call goes to voicemail, which is about 30 seconds, and most people dont hold on for that long anyway.

Richard rich.ms

heavenlywild

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Reply # 61016 16-Feb-2007 13:50

Yes I am on Vodafone prepay, thanks!

3g

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Reply # 61017 16-Feb-2007 13:59

Prepay can't be changed (at least thats what 777 told my colleague yesterday).

On Account can be changed, up to 30 seconds (at least that's what the limit was when I changed it).
Call 777 and they can change it for you.

johnr

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Reply # 61020 16-Feb-2007 14:51

heavenly_wild: Yes I am on Vodafone prepay, thanks!

Prepay 20 seconds is it

paradoxsm

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Reply # 61035 16-Feb-2007 17:16

Telecom prepay allows 30 and 40 seconds I believe.

heavenlywild

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Reply # 61100 17-Feb-2007 21:02

I rang Vodafone and the guy said he would reset my account or voicemail, not sure. Now it does ring for 20 seconds:) It used to only ring 10 secs! I am fast, but not superman, haha.

paradoxsm

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Reply # 61104 17-Feb-2007 22:12

Something must have happened during a "system update" on one of vodafone's many, unreliable systems.

I did not have Voicemail on my phone, same thing with a mate.
One day both our phones were playing to callers" Dum Dahhh, That number is not listed" as the Voicemail diverts were back on but no voicemail there to collect the calls.
I complained and that message has since been changed to something that does not sound like "this customer has not paid their bill" or "That cusomer has bailed the country"

Really smart.

richms

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Reply # 61109 17-Feb-2007 22:54

When it got turned on for me, it just played a message that the voicemail wasn't configured and hung up, without actually answering the call. I wanted that behavior on my other phone and they couldn't do it. Sigh... vodafone, why do you do these things to us?

Richard rich.ms

cranz

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Reply # 61124 18-Feb-2007 10:47

in response to paradoxsm, when switching off voicemail for a customer there are 2 options that need to be turned off. CSR's used to be able to get away with just turning one of these off. When the Prepay system was upgraded (Late October last year) some accounts that had only 1/2 switched off magically started having voicemail issues.

For On Account customers you can change the ring before voicemail with a GSM code:

**61*+6421700100**[NN]# then press call/send

[NN] is he value of time to ring, from 5 seconds to 30seconds (in 5 sec blocks)

johnr

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Reply # 61126 18-Feb-2007 10:56

cranz: in response to paradoxsm, when switching off voicemail for a customer there are 2 options that need to be turned off. CSR's used to be able to get away with just turning one of these off. When the Prepay system was upgraded (Late October last year) some accounts that had only 1/2 switched off magically started having voicemail issues.

For On Account customers you can change the ring before voicemail with a GSM code:

**61*+6421700100**[NN]# then press call/send

[NN] is he value of time to ring, from 5 seconds to 30seconds (in 5 sec blocks)

Does this command also put in place the CFNR to 6421700100 as it would need this to work!

cranz

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Reply # 61129 18-Feb-2007 11:39

The **61 will be for not answered calls, CFNR should be controlled by OCCF if no specified value though?

grant_k

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Reply # 61307 20-Feb-2007 09:38

cranz: For On Account customers you can change the ring before voicemail with a GSM code:

**61*+6421700100**[NN]# then press call/send

[NN] is he value of time to ring, from 5 seconds to 30seconds (in 5 sec blocks)

Thanks for that Cranz, I just used it to set my phone for a 30 second ring delay.

It came up with a message: "Divert Activated" so I am guessing that means it worked OK?

My phone does seem to ring for a bit longer now before diverting to voice mail. This is a handy function to know about.