Vodafone Overcharging?

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timmmay

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Topic # 118971 15-May-2013 13:21

I pay $75.95 per month for naked Lightspeed 60GB on Vodafone Cable, formerly TelstraClear. This page says it's $55.95, so it seems I'm being overcharged, unless this is a recent change. Can anyone from Vodafone comment?

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sbiddle

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Reply # 820037 15-May-2013 13:29

Pricing changed about six weeks ago as part of the Vodafone rebrand. As happens with virtually every price changes in this world they never automatically apply to existing customers and there is normally a catch of some sort. I believe the catch with this now is that these new plans all have a 12 month contract.

This has been covered extensively in a few threads already.

johnr

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Reply # 820039 15-May-2013 13:30

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=115431

Everything is covered in this thread so charging is correct unless you have called and spoken about the new options

timmmay

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Reply # 820051 15-May-2013 13:54

I don't really want to read an 8 page thread that may accidentally cover this topic, it's too long and about all sorts of things.

It seems like a bit of a "f you" to existing customers. However having to commit to a 12 month contract to get a lower price is normal enough. It'd be nice to have been given the option though.

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sbiddle

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Reply # 820077 15-May-2013 14:08

timmmay: I don't really want to read an 8 page thread that may accidentally cover this topic, it's too long and about all sorts of things.

It seems like a bit of a "f you" to existing customers. However having to commit to a 12 month contract to get a lower price is normal enough. It'd be nice to have been given the option though.

Companies never typically automatically change people when pricing changes, doesn't matter whether it's a telco or something else with monthy fees such as a gym. If you don't have a term contract you're legally in an open ended contract with the same terms and conditions as when you signed up.

This has been discussed in a number of threads on here.

timmmay

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Reply # 820080 15-May-2013 14:10

Thanks guys. I guess I'll either change to a 12 month contract, or stay on month to month and get UFB once it's available.

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jimbob79

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Reply # 822134 19-May-2013 21:37

Hi Guy,

I just checked my latest Vodafone bill this evening and I too was over charged for my Lightspeed 60G after I've upgraded from 40G to 60G on the 3rd April 2013 with the new Vodafone's price of $55.95.

I had been charged $75.95 for the billing month of April when I had already received an email on the 4th April confirming that I would be charge the new price of $55.95. I just made a quick phone call to Vodafone on 0508 number, explained the situation and it has all been rectified. $20 has been credited to my account.

I'll have to wait and see what I get charged on my Credit Card on the 27th May and make sure it is the corrected revised amount.

Also I'm on an 'Open Ended' contract, never had to signed up for 12 month contract. I think this was because I signed up for the InHome LightSpeed service literally on my door step, 'no set-up fees & no minimum term' was the promotion.