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Zigg

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#119114 21-May-2013 12:14
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Last week an elderly couples Telstaclear Homeplan was changed over to the "new" Vodadone network. They are on dialup, and since the changeover one PC now connects at 24k and their other PC won't connect at all, before this they were getting 48-52k speeds on both PCs/Modems. Their son-in-law spent a couple of hours on the phone on their behalf and Vodafone did 'line tests', etc, and said there's nothing wrong. Any suggestions for the next step? (For whatever reason, broadband is not an option for these folks). The half than normal connection speed is hopeless as he can't browse any webpages or get his email without timing out.

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freitasm
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  #822898 21-May-2013 12:15
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Are there any other devices in the same line? What happens if you dial up without any other phone, alarms, fax connected?




 

 

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NonprayingMantis
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  #822905 21-May-2013 12:29
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cant they even get mobile broadband?

 
 
 
 


michaelmurfy
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  #822906 21-May-2013 12:29
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Depending on what they use the internet for why not switch to Broadband? It's gotten to the point it's not much more to pay than Dialup access - Heck, you could even see if Flip covers them. Would be more reliable.




Zigg

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  #822911 21-May-2013 12:38
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They've got some sort of alarm, that's whats put them off broadband- the $200 to get a splitter installed, plus they don't do much online, a few emails and pay bills, etc. There's 2 phonejacks in the sleepout-type room, both modems directly into those. I unplugged one of them, and tried my old Netsurf prepay dialup which also connected at 24k.

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  #822917 21-May-2013 12:48
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Zigg: They've got some sort of alarm, that's whats put them off broadband- the $200 to get a splitter installed, plus they don't do much online, a few emails and pay bills, etc. There's 2 phonejacks in the sleepout-type room, both modems directly into those. I unplugged one of them, and tried my old Netsurf prepay dialup which also connected at 24k.


Where abouts are they based?




freitasm
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  #822918 21-May-2013 12:49
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Sure but is this line extended to the house, are there other phone handsets plugged into the same line there?




 

 

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  #822924 21-May-2013 13:01
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If they have been changed to LLU equipment at the exchange, then this will be the issue. Dial-up modems do not work well on a VoIP connection - which is what it will be at the exchange.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

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sbiddle
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  #822928 21-May-2013 13:07
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Yip if they're now on the Red network (ULL) then low speed modems aren't going to work because they're not really a supprted product in the VoIP world.
 
Ultimately they will have to move because dialup will end up an obsolete product.

NonprayingMantis
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  #823011 21-May-2013 15:43
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so yep, if they really dont want to stump up $200 for a splitter, they could get mobile broadband.

I'm betting if they are only on dialup they probably get through less than 1GB per month, which they can get from Skinny or 2Degrees for ~$20/month.

Zigg

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  #823051 21-May-2013 17:20
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Cheers, will have one last try unplugging all the house phones, etc, but will let them know dialup is most likely dead in the water. Checked their address on Vodafone and they can get Naked BB, so I gather that is on the Red Network.



johnr
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  #823054 21-May-2013 17:23
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Zigg: Cheers, will have one last try unplugging all the house phones, etc, but will let them know dialup is most likely dead in the water. Checked their address on Vodafone and they can get Naked BB, so I gather that is on the Red Network.




Naked BB can be on wholesale or Red network

Virgil
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  #823059 21-May-2013 17:50
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Surely, if the ISP has changed their connection type without being asked, and this has resulted in degraded performance, the onus is on the ISP to correct the issue (by changing them back to the connection type they were on before)?

coffeebaron
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  #823145 21-May-2013 20:11
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What part of the country are you in? PM if Auckland - Waikato and want a splitter done cheaper than $200.
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Zigg

122 posts

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  #823152 21-May-2013 20:23
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Levin. Attached is a copy of the letter they got. Just wondering if they'll have the same problem if they switched providers?




coffeebaron
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  #823165 21-May-2013 20:48
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Yep, definitely a switch to Red network, and this is the problem.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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