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pjnet

89 posts

Master Geek
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#119435 31-May-2013 19:19
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  Hi,
  I see that this issue has been posted before but I have called the help desk and they were not able to help. I have openvfx and have just replaced my spa2102 with a new fritzbox 7390. Everything works fine, except for incoming calls. When someone calls they simply get a "We didn't recognise the number you dialed error message"
  I phoned the help desk and they said that there is nothing wrong with my registration and I can make outgoing calls no problems.
  Any ideas?

  My phone number is : 09 263 9881
  My settings are
  Ticked: "Use Internet Telphone Number"
  Internet Phone number: 92639881
  Username: My Authid
  Passowrd: My Password
  Registrar: pan.wxnz.net
  Proxy: "Blank"
  Ticked: " Use Telephone Number for registration"

   Everything else on the page is not checked. Is there a setting I have missed?

 
  P-J




May the farce be with you!




pjnetnz
:)


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maverick
3594 posts

Uber Geek
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WorldxChange

  #828989 31-May-2013 19:39
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May be a cached registration , try now




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



pjnet

89 posts

Master Geek
+1 received by user: 69

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  #829026 31-May-2013 20:33
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Thanks Maverick thats fine now. I did suggest to the help desk guy but he didn't think that would be it. Also I seem to remember that we used to be able to do this on the xport portal before, but I couldn't find it.

Thanks.

P-J




May the farce be with you!




pjnetnz
:)


Cameronn
334 posts

Ultimate Geek
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WorldxChange

  #830296 4-Jun-2013 07:48
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pjnet: Thanks Maverick thats fine now. I did suggest to the help desk guy but he didn't think that would be it. Also I seem to remember that we used to be able to do this on the xport portal before, but I couldn't find it.

Thanks.

P-J


Hi P-J, 

I'll follow this up with Operations and ensure the Helpdesk are getting this checked prior to recommending Geekzone for assistance. 

Thanks 
Cameron 







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