Fixed billing error for 150GB naked cable

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › Fixed billing error for 150GB naked cable

gstarkey

78 posts

Master Geek

#119464 2-Jun-2013 11:39

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I changed from 60GB to 150GB naked cable after the price drop.
Opened the bill today and I have been charged the old ($155) 150GB price not the new ($95) price.
Rang Vodafone, yes it is a Sunday. About a 5 minute wait (it is Sunday) and all fixed in 5 minutes.
Thanks Vodafone, you made an error, getting it fixed was easy.

johnr

19282 posts

Uber Geek
Inactive user

#829573 2-Jun-2013 11:42

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Hi gstarkey

Thanks for taking some time to post some feedback, Pity the error happened but glad it's sorted

John

phantomdb

583 posts

Ultimate Geek

Lifetime subscriber

#829636 2-Jun-2013 14:09

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i had the same issue on this billing cycle changed from 40 to 60gb (Cable Plan) and saved $10, but was never completly actioned to complete the billing side of things, And to the credit of the staff member i spoke with all sorted out in 5 minutes with a credit for the incorrect billing to bring me back to the orignal price.

Two thumbs up Vodafone

[ SIGNATURE HERE ]

Jizah

236 posts

Master Geek

#830013 3-Jun-2013 13:13

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Same thing here. Except I didn't switch, I was a new customer. So was completely confused when the $155 bill came through, not being aware that this was an old price. Everywhere I had seen online, and all the call centre people I spoke to reflected the $96 price. Thanks for the heart attack Vodafone!

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