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braindead

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#119637 8-Jun-2013 16:24
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Hi all,
I've just swapped from Telecom to Xnet's VFX service. The remote number was 001-650-xxx-xxxx. I cannot connect using this number and wonder if the (Telecom) prefixes need to be adjusted when using Xnet's VFX?

Thanks very much.

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freitasm
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  #832726 8-Jun-2013 17:08
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You shouldn't need to change anything, just dial as before.




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ajobbins
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  #832730 8-Jun-2013 17:13
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What device are you using? Have you modified any dial plans?

Can you call other numbers (eg. local) OK?




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braindead

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  #832734 8-Jun-2013 17:29
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Thanks - Using a Netgear Modem/Router and a Cisco SPA112 2-Port Phone Adapter. No problem dialling local NZ numbers. Using the "out of the box" dialling plan provided by Xnet.



maverick
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  #832880 9-Jun-2013 08:53
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Call into the help desk and log a fault , should be no issues with international.
Have you tried again?

PM your details and I can take a look as well.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

grudge
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  #833600 10-Jun-2013 15:22
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Hello braindead,

As far as I can tell, we are only receiving the 1650 or 1650xxx but not the full number, this might be happening if you are taking more than 3 seconds between dialing the digits of the US number.

braindead

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  #833605 10-Jun-2013 15:35
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Ok. Thanks. The support person I just spoke with at Xnet said it might be due to my dialling too fast. I tried again, this time a bit slower than I would normally dial a number and it went through without problem.

The quality was great! It's a pleasure to have this running, thanks to all your support staff.

ubergeeknz
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  #833607 10-Jun-2013 15:39
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Check your dialplan, in case that is at fault.  How fast you dial shouldn't be a problem in most cases.  I have a good one you should be able to use, most devices will work with it as is.  PM me.  OH and update your firmware if you didn't already ;)



braindead

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  #833609 10-Jun-2013 15:47
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Sorry to be obtuse but where can I find my dialplan?

ubergeeknz
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  #833610 10-Jun-2013 15:48
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braindead: Sorry to be obtuse but where can I find my dialplan?


it'll be configured somewhere in the SPA.

braindead

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  #833613 10-Jun-2013 15:54
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I've heard uebergeeks love acronyms and I'm terrible at these games. Please tell me what is SPA? :)

maverick
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  #833615 10-Jun-2013 15:58
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Uber not a requirement VFX devices are fully managed so your not actually helping here,

Its fine Braindead this is all taken care of for you, we fully manage the device and this includes the Dialplan and it has the full NZ national calling, International has a 3 second delay.

Looking at the call traces it will be the dialling of the numbers and there is a 3 second interdigit time out, what this means is that if there is no digit pressed after 3 seconds then the call will be released and that is what we it looks like to us for your international attempts.

we saw a few
00165
001650
001650858

Then your last call was fine




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

ubergeeknz
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  #833620 10-Jun-2013 16:06
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maverick: Uber not a requirement VFX devices are fully managed so your not actually helping here,

Its fine Braindead this is all taken care of for you, we fully manage the device and this includes the Dialplan and it has the full NZ national calling, International has a 3 second delay.

Looking at the call traces it will be the dialling of the numbers and there is a 3 second interdigit time out, what this means is that if there is no digit pressed after 3 seconds then the call will be released and that is what we it looks like to us for your international attempts.

we saw a few
00165
001650
001650858

Then your last call was fine


Did not realise the OP was using a managed device, sorry for confusing things :)

braindead

25 posts

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  #833661 10-Jun-2013 16:40
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Thanks maverick - much appreciated.

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