[WXC/VFX] Question about NZ-to-California VFX calling

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Question about NZ-to-California VFX calling

braindead

25 posts

Geek

#119637 8-Jun-2013 16:24

Hi all,
I've just swapped from Telecom to Xnet's VFX service. The remote number was 001-650-xxx-xxxx. I cannot connect using this number and wonder if the (Telecom) prefixes need to be adjusted when using Xnet's VFX?

Thanks very much.

freitasm

BDFL - Memuneh
78935 posts

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Geekzone

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#832726 8-Jun-2013 17:08

You shouldn't need to change anything, just dial as before.

My technology disclosure

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ajobbins

5052 posts

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#832730 8-Jun-2013 17:13

What device are you using? Have you modified any dial plans?

Can you call other numbers (eg. local) OK?

Twitter: ajobbins

braindead

25 posts

Geek

#832734 8-Jun-2013 17:29

Thanks - Using a Netgear Modem/Router and a Cisco SPA112 2-Port Phone Adapter. No problem dialling local NZ numbers. Using the "out of the box" dialling plan provided by Xnet.

maverick

3594 posts

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WorldxChange

#832880 9-Jun-2013 08:53

Call into the help desk and log a fault , should be no issues with international.
Have you tried again?

PM your details and I can take a look as well.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

grudge

266 posts

Ultimate Geek

#833600 10-Jun-2013 15:22

Hello braindead,

As far as I can tell, we are only receiving the 1650 or 1650xxx but not the full number, this might be happening if you are taking more than 3 seconds between dialing the digits of the US number.

braindead

25 posts

Geek

#833605 10-Jun-2013 15:35

Ok. Thanks. The support person I just spoke with at Xnet said it might be due to my dialling too fast. I tried again, this time a bit slower than I would normally dial a number and it went through without problem.

The quality was great! It's a pleasure to have this running, thanks to all your support staff.

ubergeeknz

3344 posts

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Vocus

#833607 10-Jun-2013 15:39

Check your dialplan, in case that is at fault. How fast you dial shouldn't be a problem in most cases. I have a good one you should be able to use, most devices will work with it as is. PM me. OH and update your firmware if you didn't already ;)

braindead

25 posts

Geek

#833609 10-Jun-2013 15:47

Sorry to be obtuse but where can I find my dialplan?

ubergeeknz

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Vocus

#833610 10-Jun-2013 15:48

braindead: Sorry to be obtuse but where can I find my dialplan?

it'll be configured somewhere in the SPA.

braindead

25 posts

Geek

#833613 10-Jun-2013 15:54

I've heard uebergeeks love acronyms and I'm terrible at these games. Please tell me what is SPA? :)

maverick

3594 posts

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WorldxChange

#833615 10-Jun-2013 15:58

Uber not a requirement VFX devices are fully managed so your not actually helping here,

Its fine Braindead this is all taken care of for you, we fully manage the device and this includes the Dialplan and it has the full NZ national calling, International has a 3 second delay.

Looking at the call traces it will be the dialling of the numbers and there is a 3 second interdigit time out, what this means is that if there is no digit pressed after 3 seconds then the call will be released and that is what we it looks like to us for your international attempts.

we saw a few
00165
001650
001650858

Then your last call was fine

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

ubergeeknz

3344 posts

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Vocus

#833620 10-Jun-2013 16:06

maverick: Uber not a requirement VFX devices are fully managed so your not actually helping here,

Its fine Braindead this is all taken care of for you, we fully manage the device and this includes the Dialplan and it has the full NZ national calling, International has a 3 second delay.

Looking at the call traces it will be the dialling of the numbers and there is a 3 second interdigit time out, what this means is that if there is no digit pressed after 3 seconds then the call will be released and that is what we it looks like to us for your international attempts.

we saw a few
00165
001650
001650858

Then your last call was fine

Did not realise the OP was using a managed device, sorry for confusing things :)

braindead

25 posts

Geek

#833661 10-Jun-2013 16:40

Thanks maverick - much appreciated.