TC cable customers - check your Vodafone bill for extra usage charges

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timmmay

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#119737 11-Jun-2013 19:13

Just a quick heads up. I was billed for extra usage that I never used, confirmed by the usage meter and the help desk. If you're overbilled give them a call, they'll reverse it or apply a credit.

To anyone from Vodafone reading this it's probably something the billing team should look into. PM me if you want my account number.

freitasm

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#834426 11-Jun-2013 19:33

IIRC you switched plans recently?

Are you sure it's not the pro-rata? The way it works it will pro-rate the allowance and calculate how much you can use.

If you change to the 150 GB plan with three days to go you can have 3 * 5 GB = 15 GB in that period. If you use anything more, then it will be "excess". It will not reset to be 150 GB in the rest of the period.

johnr

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#834436 11-Jun-2013 19:52

As above did you change plans in the last billing month?

timmmay

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#834441 11-Jun-2013 20:00

A week ago I called up and asked for the pricing that's on the website. I didn't change plans, but the price did change. That isn't shown on the bill, and if it was it should go lower not higher right?

freitasm

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#834463 11-Jun-2013 20:47

So you didn't change the allowance from 100 to 150 for example? Just the price?

timmmay

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#834474 11-Jun-2013 21:01

freitasm: So you didn't change the allowance from 100 to 150 for example? Just the price?

Correct, not the plan, just the price. Internally they may have a different plan name though.

They sorted me out, this was just a heads up for others to check their bill in case it's not just me.