Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Forums › Vodafone New Zealand › TC cable customers - check your Vodafone bill for extra usage charges


14109 posts

Uber Geek
+1 received by user: 2527

Trusted
Subscriber

Topic # 119737 11-Jun-2013 19:13
Send private message

Just a quick heads up. I was billed for extra usage that I never used, confirmed by the usage meter and the help desk. If you're overbilled give them a call, they'll reverse it or apply a credit.

To anyone from Vodafone reading this it's probably something the billing team should look into. PM me if you want my account number.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

Create new topic
BDFL - Memuneh
61193 posts

Uber Geek
+1 received by user: 11974

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 834426 11-Jun-2013 19:33
Send private message

IIRC you switched plans recently?

Are you sure it's not the pro-rata? The way it works it will pro-rate the allowance and calculate how much you can use.

If you change to the 150 GB plan with three days to go you can have 3 * 5 GB = 15 GB in that period. If you use anything more, then it will be "excess". It will not reset to be 150 GB in the rest of the period.





Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure  | Business Transformation | Enterprise Content Management | Customer Relationship Management

 

 

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 834436 11-Jun-2013 19:52
Send private message

As above did you change plans in the last billing month?



14109 posts

Uber Geek
+1 received by user: 2527

Trusted
Subscriber

  Reply # 834441 11-Jun-2013 20:00
Send private message

A week ago I called up and asked for the pricing that's on the website. I didn't change plans, but the price did change. That isn't shown on the bill, and if it was it should go lower not higher right?




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

BDFL - Memuneh
61193 posts

Uber Geek
+1 received by user: 11974

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 834463 11-Jun-2013 20:47
Send private message

So you didn't change the allowance from 100 to 150 for example? Just the price?




Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure  | Business Transformation | Enterprise Content Management | Customer Relationship Management

 

 



14109 posts

Uber Geek
+1 received by user: 2527

Trusted
Subscriber

  Reply # 834474 11-Jun-2013 21:01
Send private message

freitasm: So you didn't change the allowance from 100 to 150 for example? Just the price?


Correct, not the plan, just the price. Internally they may have a different plan name though.

They sorted me out, this was just a heads up for others to check their bill in case it's not just me.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.