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Forums › One NZ (including Farmside) › TC cable customers - check your Vodafone bill for extra usage charges
timmmay

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#119737 11-Jun-2013 19:13
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Just a quick heads up. I was billed for extra usage that I never used, confirmed by the usage meter and the help desk. If you're overbilled give them a call, they'll reverse it or apply a credit.

To anyone from Vodafone reading this it's probably something the billing team should look into. PM me if you want my account number.

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freitasm
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  #834426 11-Jun-2013 19:33
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IIRC you switched plans recently?

Are you sure it's not the pro-rata? The way it works it will pro-rate the allowance and calculate how much you can use.

If you change to the 150 GB plan with three days to go you can have 3 * 5 GB = 15 GB in that period. If you use anything more, then it will be "excess". It will not reset to be 150 GB in the rest of the period.





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johnr
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  #834436 11-Jun-2013 19:52
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As above did you change plans in the last billing month?

timmmay

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  #834441 11-Jun-2013 20:00
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A week ago I called up and asked for the pricing that's on the website. I didn't change plans, but the price did change. That isn't shown on the bill, and if it was it should go lower not higher right?



freitasm
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  #834463 11-Jun-2013 20:47
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So you didn't change the allowance from 100 to 150 for example? Just the price?




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timmmay

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  #834474 11-Jun-2013 21:01
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freitasm: So you didn't change the allowance from 100 to 150 for example? Just the price?


Correct, not the plan, just the price. Internally they may have a different plan name though.

They sorted me out, this was just a heads up for others to check their bill in case it's not just me.

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