What's all this about?

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KellyP

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#11974 21-Feb-2007 16:14

Well, I got 2 txts in the past 24 hrs from someone I don't know who probably has the wrong number. So I went to reply to say that they have the wrong number and I got this message from Vodafone: "Sorry, Your mobile has been barred."

sbiddle

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#61464 21-Feb-2007 17:19

Have you asked Vodafone?

richms

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#61488 21-Feb-2007 21:02

Have you called vodafone and asked what they are doing?

Sounds very suspect, but I have gotten some texts from weird numbers recently, which I just assumed were some marketing bollux - please call 0800 something about an important matter. Number was a really long one and when I tried replying it came back with some problem sending it. Could it be something like that you got?

Richard rich.ms

KellyP

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#61501 21-Feb-2007 22:15

I called Vodafone. Problem solved - Apparently I was out of credit. Shouldn't it just tell me "you don't have enough credit to send this txt"?

Strange.

cranz

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#61510 22-Feb-2007 02:44

There is an issue where if your prepay balance is $0.00 it says you ared barred (as it pretty much does bar you for everything).

It SHOULD tell you that you have no credit though.

mailmonster

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#61982 26-Feb-2007 13:35

Good that there is a reason for this.
However, my rule of thurmb is NOT to reply to msg from people that you do not know. It might be a different story if I understand the content of that the other party was sending.

I have received more than 10 msg from a same number before which i have ignored i am sure that the other party will soon realise then they finally talk to the right person....coz msg such as picking u up @ 5pm does not make sense to me......

KellyP

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#61988 26-Feb-2007 13:42

My case was similar - the txt mentioned locations and names i've never heard of.

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crichton

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#62321 28-Feb-2007 17:56

Bad manners from Vodafone - and for that matter bad manners from anyone else. If they send you a personal text message about credit expiry (or any other problem personal to you / your phone) then they should be ready and willing to accept a text message reply. But instead they expect you to ring their 0800 number and wait and wait....... And it is particularly rude that such one-off text messages don't have a signature. As far as I'm concerned any unsigned message singularly directed to me and coming from a company must be taken as being from the CEO and that's who I will write to about it. Usually with strong comment that the staff of that company shouldn't be so ashamed of their job that they remain anonymous. Would it really cost Vodafone too much to hire a charming school-leaver to phone with a pleasant message "Hi there! Did you realise your credit is about to expire?" Maybe they could even program their computer to handle it!

Crichton

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#62325 28-Feb-2007 18:12

crichton: If they send you a personal text message about credit expiry (or any other problem personal to you / your phone) then they should be ready and willing to accept a text message reply.

I agree with that - its not like they dont have the technology, but then again - what about all the drunk/stupid/stupid/dumb/stupid/stupid people who would text back with things like "mi fone batry iz goin flAt al tha tymz, u hav 2 sND me A nEw1 c0z itZ undah wearranty i liv 0n n0rth streEt - cher... ~~*~~BADMUTHA~~*~~"

As far as I'm concerned any unsigned message singularly directed to me and coming from a company must be taken as being from the CEO and that's who I will write to about it.

What reasonable person would assume the CEO sits there sending text messages? The CEO has certain responsibilities, but direct unsolicited sms messages to customers does not fall on that radar. You surely must *know* for a fact the CEO didnt send these messages. Im not excusing the messages at all, but it sounds like you are now just creating fantasy about what something is, just because it irks you.

Would it really cost Vodafone too much to hire a charming school-leaver to phone with a pleasant message "Hi there! Did you realise your credit is about to expire?"

Hire school leavers on minimum wage to do a job a PC can do with both hard drives tied behind its back? I doubt it. How inefficient. Do you really think this would be anywhere near as low a cost as sending SMS (but yes, the SMS should come at appropriate hours). Dont forget that every single cost of doing business MUST be passed to the customer somewhere, or it is simply not sustainable as anything other than a loss leader - but school leavers who cant get a job doing anything other than saying "Your prepaid balance is about to run out" dont count as loss leaders - because they wont attract customers in droves to buy other profitable services.

Maybe they could even program their computer to handle it!

You'd think so. This seems to be the entire issue. Put all these messages in a queue, and only send between say 7am and 7pm or something...

JAMMAN2110

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#62329 28-Feb-2007 18:16

tonyhughes:
crichton: If they send you a personal text message about credit expiry (or any other problem personal to you / your phone) then they should be ready and willing to accept a text message reply.

I agree with that - its not like they dont have the technology, but then again - what about all the drunk/stupid/stupid/dumb/stupid/stupid people who would text back with things like "mi fone batry iz goin flAt al tha tymz, u hav 2 sND me A nEw1 c0z itZ undah wearranty i liv 0n n0rth streEt - cher... ~~*~~BADMUTHA~~*~~"

Slightly OT I'm sure but with such things as ringtones using the speaker.. for its full duration (how many times can you really listen to the same song over and over? seriously I will step on your phone next time I hear it. With how many SMS messages a day? MMS? maybe you'll even jump on a service like Vodafone Live or the Telecom Music thing and download some 'cool' stuff to your phone.. Used all your battery yet? I could continue.. /rant