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Topic # 12023 23-Feb-2007 14:14
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Advertising BestMate and failing to say that's only available on PrePay has got Vodafone in trouble..

See the ruling here


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  Reply # 61835 24-Feb-2007 14:45
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Decision: Complaint Upheld


So what happens now?

Do Vodafone realise how much they have pissed On Account customers off with seperating huge benefits liek this to specific groups of customers?


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  Reply # 61980 26-Feb-2007 13:31
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simon14:

Decision: Complaint Upheld


So what happens now?

Do Vodafone realise how much they have pissed On Account customers off with seperating huge benefits liek this to specific groups of customers?



I must agree with you that I would also be angry at VF if i were an OA customer. But getting back to this topic, i still think that VF's ad is not as bad as Telecom's. I never realised that the $10 calling between Telecom Mobile and Land lines is only for 60 min.... that really is misleading!

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  Reply # 61989 26-Feb-2007 13:42
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Freedom is up to 60 minutes in a single call. It is unlimited calls up to 60 minutes in duration as many times as you wish in a month. You have to have a limit somewhere.

Well Voda already have you 'on account' customers locked in to term contracts on the other hand the pre-paid lot are a fickle bunch who could jump ship as soon as MNP kicks in. It is in Voda's best interests to keep the pre-paid customers happy because they are the largest proportion of their customer base and the easiest to lose.

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  Reply # 61990 26-Feb-2007 13:45
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Jama: Freedom is up to 60 minutes in a single call. It is unlimited calls up to 60 minutes in duration as many times as you wish in a month. You have to have a limit somewhere.

Well Voda already have you 'on account' customers locked in to term contracts on the other hand the pre-paid lot are a fickle bunch who could jump ship as soon as MNP kicks in. It is in Voda's best interests to keep the pre-paid customers happy because they are the largest proportion of their customer base and the easiest to lose.


thanks for this..... well, it might not be as bad.
a bit like that catch that ihug home phone has (which is something that i do not like)

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