Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


5260 posts

Uber Geek
+1 received by user: 2276

Trusted
Lifetime subscriber

Topic # 12152 1-Mar-2007 21:00
Send private message

Ok, here it is, a wee bug whist dialing.
There are some times I need to block caller ID for outgoing calls (e.g. business calls from home line). An so would precede the number with *67 e.g. *67974nnnn - The response would be "number not in service".


The way this was dialed was on a cordless phone where the whole number is entered first, then the off hook button is pressed. I then tried going off hook first, then dialed. This scenario worked, (however after some speed practise, I could also get this to fail too if I dialed the number fast enough).

So basically came to the conclusion that there needs to be some pause between *67 & 974nnnn

On further testing, I found this is also applicable to other service codes eg call forwarding - *72974nnnn. This creates an issue if you store such a number in the phones' phonebook for quick dial - it won't work. The solution is to program the number *72p974nnnn, then you can use the phones' phone book.

The other way that also seems to work is by adding the area code, e.g. *6709974nnnn, this too solved the problem, however I'm not sure if that would cause billing problems with being charged for local numbers?

Anyway, this isn't a big issue, and it may be something that is already known by WxC. If not, then I hope this is helpful as a workaround if anyone else has come across this too.

Thanks





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic
3535 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 62492 1-Mar-2007 22:32
Send private message

coffeebaron: ...So basically came to the conclusion that there needs to be some pause between *67 & 974nnnn

If you dial 0197 on a Telecom line to suppress Outgoing Caller ID, you get a second dial tone, so in this case you would also need a pause.  In this respect, VFX operates in a similar manner to a Telecom line, so I'm not sure that this issue of needing a pause could be fairly considered as a "bug".

coffeebaron: The other way that also seems to work is by adding the area code, e.g. *6709974nnnn, this too solved the problem, however I'm not sure if that would cause billing problems with being charged for local numbers?

WxC's billing system is smart enough to sort out the free local calls whether or not you dial an area code beforehand.

While on this subject:  Remember the January VFX bills included charges for all local calls?

Yet when the corresponding Direct Debit came out of my account, I was pleased to notice that a lesser amount was deducted than that shown on the bill.  Presumably the difference is those local calls which have now been credited.

Nice one WxC  Smile

21459 posts

Uber Geek
+1 received by user: 4362

Trusted
Subscriber

  Reply # 62518 1-Mar-2007 23:55
Send private message

I have never had to pause when dialing 0197 or *52 on a telecom line, and I was dialing *51 before my ISPs number for a very long time with the dial speed set as fast as it would work (30ms I think)

This would really annoy me because I usually end up dialing faster then the phone since my stupid panasonic dect makes a huge delay from off hook to actually dialing I usually have the whole number entered before it even starts on the first digit.




Richard rich.ms

260 posts

Ultimate Geek
+1 received by user: 6

Trusted

  Reply # 62552 2-Mar-2007 09:24
Send private message

Grant17: If you dial 0197 on a Telecom line to suppress Outgoing Caller ID, you get a second dial tone, so in this case you would also need a pause.  In this respect, VFX operates in a similar manner to a Telecom line, so I'm not sure that this issue of needing a pause could be fairly considered as a "bug".


Just tested this, dialed 0197021244xxxx and pressed the talk button, and it worked fine (ie the number was PRIVATE)

Cheers

David

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 62555 2-Mar-2007 09:44
Send private message

Thanks for the Feedback on this,

*67 will work with 9 digit numbers  for local calling ie *6709950xxxx we  do not charge this as a toll call as we recognize this or the 7 digit 950 xxxx as a local call, putting the pause in as well works, I will need to look at the *67+7 digits working but I believe this will be to do with the way our switch will be looking at numbers + regions the *67&7 digits could be confusing it whereas *67 + 09 xxx xxxx does not as the system knows that the 09 is Auckland.

Will look at this and advise once I have some more details




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3535 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 62556 2-Mar-2007 09:44
Send private message

Unison: Just tested this, dialed 0197021244xxxx and pressed the talk button, and it worked fine (ie the number was PRIVATE)


Thanks for testing that David...  I stand corrected Embarassed

When I heard that second dialtone I assumed it needed a pause, but obviously not.  Admittedly I've never tried dialling the 0197 prefix from a stored string, only ever manually.

Cheers,
Grant.

260 posts

Ultimate Geek
+1 received by user: 6

Trusted

  Reply # 62557 2-Mar-2007 09:46
Send private message

neither had i :)



5260 posts

Uber Geek
+1 received by user: 2276

Trusted
Lifetime subscriber

  Reply # 62558 2-Mar-2007 10:40
Send private message

Phil, thanks for the feedback.

Where this is more likely to cause a problem is not so much with *67 for block caller ID, but for call forwarding. If you pre-program common call forwarding scenarios in to phone e.g. *72974nnnn. What happens here is that the system advises your call forwarding has been activated successfully, when in actual fact it has not. This may catch some people out who are not aware of this. If preprogrammed with area code e.g. *7209974nnnn (or with pause) then it will work successfully.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 62560 2-Mar-2007 11:00
Send private message

Hi CB what will be happening is that the system will be advising you that the call forwarding is successful however the issue will be that the number is not, if you try it then go and check the myvfx webportal look at the number that has been populated in the call forwarding always field you will find that it is probably missing a number, so the service is working and activated it will just the number that is not correct...not a major I think but will need to llok at how and why it works when dialed normally but not with speed dials




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

21459 posts

Uber Geek
+1 received by user: 4362

Trusted
Subscriber

  Reply # 62634 2-Mar-2007 22:04
Send private message

I had to store my numbers in a mates cordless with 0196 infront so that I would get number presentation when he called me, if it needed a pause I would have found that then too.  




Richard rich.ms

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 62649 3-Mar-2007 09:05
Send private message

I believe I have identified the problem and the cause of the issue, I believe it has to do with the * code length ie *+2 digits being sent and the system actually looking for *xxx not *xx so the first digit is being stripped thats why the *67 09 950 xxxx will work as dropping the 0 of the number will still route the call. ie 9 950 xxxx and *67 950 xxxx will not as the number will be 50 xxxx etc

This can be proved actually by doing the call forward always codes *72 and checking the number populated in the Web Portal

I will need to look at what can be done to rectify the issue, will advise when I have a resolution.








Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.