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449 posts

Ultimate Geek
+1 received by user: 11


Topic # 12203 5-Mar-2007 07:54
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My  Xnet DSL usage meter stopped recording on friday. On sunday I rang support who advised that no usage was showing because I had not been using any ( which I had ..!! ) They said they would advise Operations for me. Today it is still not recording. Is anybody else having problems?

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334 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 62856 5-Mar-2007 16:05
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Hi Geomax,

There was an issue in the weekend which caused data not to be tracked & updated.  The Operations team were notified and they are working to restore the missing data.  In the event this data is not able to be restored you'll see two days without data usage & no charge.

Everything should be operating correctly at this point in time.

Thanks
Cameron

Xnet Support












449 posts

Ultimate Geek
+1 received by user: 11


  Reply # 62869 5-Mar-2007 18:13
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Hi Cameronn,
                          my usage graph is  now a straight line over the weekend and then normal from this afternoon. Was everybody effected by this event? cheers, George

334 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 62923 6-Mar-2007 08:05
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Hi George,

Yes this did affect everyone over the weekend.

Thanks
Cameron

Xnet Support







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