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Topic # 12289 9-Mar-2007 12:35
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I'm on a TelstraClear cable 4mb/sec connection using VFX with a WRT54G router and PAP2T adapter.
I have set the WRT so that QOS is highest for the MAC address of the PAP2T

I have got a some issues to sort out before I get rid of my landline.
1.  The amount of white noise the  PAP2T injects into the handset of my phone  is well above that of my existing TC line.
2.  Especially in the evening the audio appears more distorted and periodic short loud digital screeches are heard through the handset, and the other end of the line.
3.  Depending network conditions it can sound like you're talking on a cellphone.
This does not help the wife acceptance factor Frown

I know this maybe isn't the fault of Xnet, but these problems would prevent me becoming a permanent customer.

I'd be interested to hear of other TC cable customers experiences with VFX.

Cheers

Graeme Woollett

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WorldxChange

  Reply # 63262 9-Mar-2007 13:46
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Hi Graeme,

Thanks for the feedback, we appreciate all comments but the general feedback is that Telstra Cable has been pretty good, I will probably get one of our tech support people to chase up with on this and see if we can take a look at your network to make sure thats it's all okay or if we can help to fine tune it to rule out anything there, would be interested in a couple of things if you could let us know,

1. during the times the audio gets distorted what your ping times are to some common sites,
2. Is any downloading going on at the time ?
3. Also what phone do you have, if you have another does it behave the same way.

As for the wife acceptance factor , we all know what you mean :), have the same problems myself  .

I took a look at a call from last Night ..a 14 minute call,
What we see here is that you you spoke for 861 Seconds rxed 42622 Packets of Voice data but 737 of them didn't arrive in time ie Packets Lost which is about 1.7%, would be interested to know your comments of the perceived call quality of this call, Latency and Jitter as reported by the device appears okay, but we can do some more digging and see what you are getting in the way of network performance.


Call-ID: c9562f4a-7c614936@192.168.1.25
CSeq: 103 BYE
Max-Forwards: 70
User-Agent: Linksys/PAP2T-5.1.3(LS)
P-RTP-Stat: PS=43352,OS=866800,PR=42622,OR=852440,PL=737,JI=1,LA=0,DU=861,EN=G729a,DE=G729a
Content-Length: 0

Regards
Phil Moore
Operations Manager
WorldxChange Communications





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 63265 9-Mar-2007 14:57
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gwoollett:
2.  [...] in the evening the audio appears more distorted and periodic short loud digital screeches are heard through the handset, and the other end of the line.

I'm a TCL Cable customer too, however I've already disposed of my landline in favour of VFX - couldn't be happier, however;

The digital screeches you're talking about, do they sound like the noise a dialup modem makes? if I leave the phone off-hook, I can hear something similar in the background, happens on two of my phones, but not the third one.

As for distortion, during peak usage in the evening, (typically around 5 - 7:30 as i figure it) I've noticed that there seems to be more 'noise'.
 These don't bother me though, we rarely call out.




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  Reply # 63266 9-Mar-2007 15:05
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What QoS settings are you using in the WRT54g? I found the Linksys firmware QoS to only be average.

If you have an earlier version (1-4) of the router and are comfortable flashing the firmware there are plenty of other 3rd party firmware opions such as Sveasoft or DD-WRT that have very good QoS implimentations.

At the end of the day however IMHO you can't go past a proper IP phone, something like the Linksys SPA921 is very good and the pricing is now a lot better as well.






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Reply # 63271 9-Mar-2007 16:11
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I have quite a few of these routers and have been running DD-WRT on them for well over a year. 

One day, the one that was my NAT router to the TC modem decided to intermittantly stop NATing packets.
Resetting it to factory default didn't help. in a fit of desperation I reflashed the stock Linksys firmware onto it and presto everything was happy.
Very Weird Undecided, I do have a spare DD-WRT WRT54G, I might give it another try...

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  Reply # 63309 10-Mar-2007 10:57
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Hello Graeme,

Ive been trying to get hold of you over the last couple days in order to go over a few things with your device and try various configurations on your equipment in regards to the Voip devices. I've left you a message but am unsure if you will actually receive it so just letting you know via this thread that if you read this today (sat 10/03) to give me a call on 0800 149638 (ask for Nick). I'll be here till around 4pm (would prefer before 3.30pm as we'll need a bit of time to run through things).




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





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  Reply # 63354 11-Mar-2007 08:23
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Thanks for your help yesterday Nicholas

I ran winmtr last night as suggested and cames up with the following -

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 5975 | 5975 |    0 |    0 |  172 |    0 |
|     203-97-104-1.cable.telstraclear.net -    1 | 5975 | 5972 |    0 |   17 |  203 |   16 |
|                           218.101.61.50 -    1 | 5975 | 5969 |    0 |   26 |  953 |   16 |
|                           218.101.61.45 -    1 | 5975 | 5974 |   15 |   26 |  110 |   32 |
|         g9-927.u12.brh.telstraclear.net -    1 | 5974 | 5973 |   15 |   39 |  890 |   31 |
|         g1-926.u11.pnr.telstraclear.net -    1 | 5974 | 5971 |   15 |   37 |  328 |   31 |
|         ggis-gige-v906.telstraclear.net -    1 | 5974 | 5973 |   15 |   29 |  219 |   32 |
|    g0-1-0-4.akcr8.global-gateway.net.nz -    1 | 5974 | 5968 |   15 |   33 |  218 |   32 |
|          v4.aksw7.global-gateway.net.nz -    1 | 5974 | 5973 |   15 |   33 |  938 |   31 |
|     wxc-dom.aksw7.global-gateway.net.nz -    1 | 5974 | 5971 |   15 |   27 |  188 |   31 |
|              ge-0-1-0-akl-ae01.wxnz.net -    1 | 5974 | 5973 |   15 |   29 |  235 |   31 |
|                 ip-58-28-160-2.wxnz.net -    1 | 5974 | 5972 |   15 |   30 |  219 |   31 |
|                            ns1.wxnz.net -    1 | 5974 | 5970 |   15 |   30 |  218 |   15 |
|________________________________________________|______|______|______|______|______|______|

My router doesn't seem to be the the weakest link it's downstream in Telstras court...

Fresh scan this morning..

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  469 |  469 |    0 |    0 |   16 |    0 |
|     203-97-104-1.cable.telstraclear.net -    0 |  469 |  469 |    0 |   16 |  125 |   16 |
|                           218.101.61.50 -    0 |  469 |  469 |    0 |   22 |  406 |   16 |
|                           218.101.61.45 -    0 |  469 |  469 |   15 |   21 |   47 |   32 |
|         g9-927.u12.brh.telstraclear.net -    0 |  469 |  469 |   15 |   36 |  438 |   32 |
|         g1-926.u11.pnr.telstraclear.net -    0 |  469 |  468 |   15 |   35 |  343 |   31 |
|         ggis-gige-v906.telstraclear.net -    0 |  468 |  468 |   15 |   24 |   94 |   16 |
|    g0-1-0-4.akcr8.global-gateway.net.nz -    0 |  468 |  468 |   15 |   30 |  703 |   31 |
|          v4.aksw7.global-gateway.net.nz -    0 |  468 |  468 |   15 |   28 |  718 |   63 |
|     wxc-dom.aksw7.global-gateway.net.nz -    0 |  468 |  468 |   15 |   24 |  688 |   16 |
|              ge-0-1-0-akl-ae01.wxnz.net -    0 |  468 |  468 |   15 |   24 |  719 |   15 |
|                 ip-58-28-160-2.wxnz.net -    0 |  468 |  468 |   15 |   24 |   79 |   31 |
|                            ns1.wxnz.net -    0 |  468 |  468 |   15 |   24 |  125 |   31 |
|________________________________________________|______|______|______|______|______|______|


Surprisingly the data isn't going to the States first, but ping times of 938mS would seem to me to be unacceptable as far as a broadband connection is concerned...
That certainly isn't WxC's fault, although it will still hurt it's adoption rate.
My broadband speeds have gone south since Telstra de-peerred from WIX and started cutting their rates.
Too many cars, too little lanes...


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