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14 posts

Geek
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Topic # 123220 29-Jun-2013 00:13
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Hi all,

Recently I have had had a huge ping jump to Australian TF2 servers- it was fixed for the last few weeks but seems to have returned. 45 ping up to 180 due to some routing issues. Anyone got any clue what the problem is or any advice?

C:\Users\Sam>tracert 119.15.96.156

Tracing route to heavy.ozfortress.com [119.15.96.156]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  HYPERBOLE [192.168.1.1]
  2     *        *        *     Request timed out.
  3    29 ms    11 ms    11 ms  lo0.internet.ivpn.pe19.telstraclear.net [218.101
.61.100]
  4    20 ms    27 ms    27 ms  ie2-g-0-0-0.telstraclear.net [203.98.50.2]
  5    20 ms    20 ms    19 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.
50.251]
  6   144 ms   143 ms   143 ms  te7-3.ccr01.sjc05.atlas.cogentco.com [38.122.92.
105]
  7   144 ms   145 ms   148 ms  te0-3-0-7.ccr21.sjc01.atlas.cogentco.com [154.54
.6.73]
  8   144 ms   145 ms   146 ms  be2000.ccr21.sjc03.atlas.cogentco.com [154.54.6.
106]
  9   147 ms   146 ms   147 ms  be2013.ccr21.sjc04.atlas.cogentco.com [154.54.5.
106]
 10   145 ms   145 ms   146 ms  206.111.12.197.ptr.us.xo.net [206.111.12.197]
 11   174 ms   190 ms   172 ms  216.156.84.38.ptr.us.xo.net [216.156.84.38]
 12   178 ms   177 ms   178 ms  ten-0-0-2-1.cor02.sjc01.ca.VOCUS.net.au [114.31.
199.242]
 13   177 ms   177 ms   178 ms  ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31
.199.37]
 14   178 ms   177 ms   181 ms  ten-0-0-0-0.cor01.cbr01.act.vocus.net.au [114.31
.204.104]
 15   176 ms   177 ms   177 ms  ge-0-0-0.bdr02.cbr01.act.vocus.net.au [114.31.20
4.101]
 16   178 ms   179 ms   177 ms  ip-46.205.31.114.VOCUS.net.au [114.31.205.46]
 17   179 ms   179 ms   180 ms  ge0-0.sw1.cbr.infinite.net.au [119.15.111.62]
 18   179 ms   180 ms   177 ms  heavy.ozfortress.com [119.15.96.156]

Trace complete.

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Uber Geek
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  Reply # 847702 1-Jul-2013 13:44
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Looks like the route to that server is going NZ > US > AU instead of NZ > AU currently on Vodafone.

Try tweeting this guy, he's the gaming at Vodafone:
https://twitter.com/simcore



14 posts

Geek
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  Reply # 847837 1-Jul-2013 18:08
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Yeah :/ Thanks mate have tweeted him- hopefully it will get fixed a bit quicker this time :)

2280 posts

Uber Geek
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  Reply # 847865 1-Jul-2013 19:30
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Looks like they have their peering preferences set incorrectly there

2 posts

Wannabe Geek


  Reply # 850403 7-Jul-2013 12:56
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Nice investigation Rangi, and thanks to all that pointed this out.

I am having the exact same issue. Around 1 July the tf2 servers I play in australia went from 60ping to around 180ping.

I first contacted vodafone when this first happened and they sent a technician to fix my modem but nothing changed.

I have since called vodafone with this information and they are apparently looking into it.

The case is wtih Sunny, T9428258. You should probably reference this if you call in as well. I suspect if more people call in about it the faster this issue will get fixed.

Thanks, Jared.



14 posts

Geek
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  Reply # 850429 7-Jul-2013 14:36
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Hi Jared,

Thanks for the reference number- i just called up and referenced it. I sent them a ping and tracert for the heavy.ozfortress.com servers- it may be a Wellington problem as I am also there. It's been sent on to the higher level technicians and they're going to get back to me when they have an update. The reference number is:T9336828‏

Sam

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