[WXC/VFX] Were sorry, your call can not be completed at this time

Forums › One NZ (including Farmside) › [WXC/VFX] Were sorry, your call can not be completed at this time

Glazza

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#12436 17-Mar-2007 09:14

Just received this message (or something like it) twice when placing a local calls, any ideas on the real meaning of it?

NokiaRocks

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#64002 17-Mar-2007 09:25

I kept getting this message yesterday afternoon when i tried to ring Christchurch from Wellington. Gave up in the end and used my cell phone.

hairy1

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#64006 17-Mar-2007 09:59

My wife had it too when placing a local call on the afternoon of the 15th. She rang from another phone and the phone she was trying to ring was engaged. Perhaps something to do with the other phone being engaged?

My views (except when I am looking out their windows) are not those of my employer.

bender

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#64031 17-Mar-2007 12:25

If the number is engaged you should get the engaged tone sequence.

Calls being unable to proceed means there's some problem with connecting it - I have seen this before when the remote parties Telecom exchange was overloaded. Will email this thread on anyway.

Could you please post your web portal user names so the WxC guys can find which number your account has and then see what went wrong?

hairy1

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#64032 17-Mar-2007 12:27

hairy1 is username for me...

My views (except when I am looking out their windows) are not those of my employer.

Glazza

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#64036 17-Mar-2007 12:38

Bender: by remote parties Telecom exchange I assume you mean the person that I was calling from the WxC line?, which if that is the case it doesnt explain why NokiaRocks was unable to get thru using his WxC number, but was able to complete the call using his mobile.

bender

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#64048 17-Mar-2007 13:03

Yes that's what I mean. It's just one possible explanation - but without having seen the call logs WxC won't be able to pick up what's happening. If you can post the user name then that would be of help.

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Glazza

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#64049 17-Mar-2007 13:07

username is david.glasgow

wmoore

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#64109 17-Mar-2007 23:18

This has happen to me as well. I tried dialing again after a few seconds and the call went through.

Oh I do like the VFX voice..Is he real or computer generated ?

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

bender

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#64115 17-Mar-2007 23:31

wmoore: This has happen to me as well. I tried dialing again after a few seconds and the call went through.

Oh I do like the VFX voice..Is he real or computer generated ?

He's Neil Waka :p

maverick

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WorldxChange

#64145 18-Mar-2007 09:53

Hi Guys,

Thanks for the feedback here, but I will make one suggestion, if you please remember this is a forum we like to support for general discussions etc but is not our prime means of dealing with issues, if you have issues like this if you phone through the problem to our help line with the details, ie Time of the Call, your Number the Called number and the issue you had then it will get logged with a fault ticket and you won't be reliant on checking in here. We will do our best to reply on this forum to most questions but the response may be delayed when looking at issues,

If you have your call can not proceed at this time and you keep getting it please do phone in and we can take a look, we would like any issues reported with a 24 hour period as we have more detailed logs within this time frame which will help us resolve any issue a lot quicker.

Yes it is a good Voice as Scott said it is Niel Waka

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Glazza

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#64147 18-Mar-2007 10:07

Hi Phil

I wasnt worried about it. Was more interested to know the meaning of the message, hence posting here rather than bothering support staff with it.

Cheers

David

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chris021

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#64231 18-Mar-2007 23:19

I think its pretty amazing the response the WxC give in here! i am not yet a customer, but when you see support like this in a forum imagine what calling the helpdesk must be like!

Before you guys go live with support for asterisk you better be ready to get a LOT of new clients!!!

Chris021

jpollock

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#64529 21-Mar-2007 13:10

That error generally means Root Select Failure. It generally means that there is congestion (or a break) somewhere along the line, and the network was unable route around it.

Since this is only being reported by WxC customers, I'd hazard a guess that their local interconnect with Telecom either went down or was overloaded. It could also have been their PSTN gateway being overloaded, or even a route configuration error. Depending on where the announcement is produced (it may even be produced by the local endpoint), it could be even earlier in the calling process, all the way back to an authentication failure. Hard to tell from the outside. Generally, it means give up for an hour or two, you aren't going to reliably get through right now (or as indicated, try another provider).

This can also be shown back to the caller as a "fast busy", it sounds like a regular busy signal, only, you guessed it, faster. This is frequently heard when calling internationally on Christmas/New Years.

People can also see these types of failures on the Vodafone network around The Terrace at about ~4-5PM on a weekday. ;)

Jason