Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


260 posts

Ultimate Geek
+1 received by user: 6

Trusted

Topic # 12436 17-Mar-2007 09:14
Send private message

Just received this message (or something like it) twice when placing a local calls, any ideas on the real meaning of it?


Create new topic
362 posts

Ultimate Geek

Trusted

  Reply # 64002 17-Mar-2007 09:25
Send private message

I kept getting this message yesterday afternoon when i tried to ring Christchurch from Wellington. Gave up in the end and used my cell phone.

2690 posts

Uber Geek
+1 received by user: 346

Trusted
Lifetime subscriber

  Reply # 64006 17-Mar-2007 09:59
Send private message

My wife had it too when placing a local call on the afternoon of the 15th. She rang from another phone and the phone she was trying to ring was engaged. Perhaps something to do with the other phone being engaged?




My views (except when I am looking out their windows) are not those of my employer.

197 posts

Master Geek
+1 received by user: 2

Subscriber

  Reply # 64031 17-Mar-2007 12:25
Send private message

If the number is engaged you should get the engaged tone sequence.

Calls being unable to proceed means there's some problem with connecting it - I have seen this before when the remote parties Telecom exchange was overloaded. Will email this thread on anyway.

Could you please post your web portal user names so the WxC guys can find which number your account has and then see what went wrong?

2690 posts

Uber Geek
+1 received by user: 346

Trusted
Lifetime subscriber

  Reply # 64032 17-Mar-2007 12:27
Send private message

hairy1 is username for me...




My views (except when I am looking out their windows) are not those of my employer.



260 posts

Ultimate Geek
+1 received by user: 6

Trusted

  Reply # 64036 17-Mar-2007 12:38
Send private message

Bender: by remote parties Telecom exchange I assume you mean the person that I was calling from the WxC line?, which if that is the case it doesnt explain why NokiaRocks was unable to get thru using his WxC number, but was able to complete the call using his mobile.


197 posts

Master Geek
+1 received by user: 2

Subscriber

  Reply # 64048 17-Mar-2007 13:03
Send private message

Yes that's what I mean.  It's just one possible explanation - but without having seen the call logs WxC won't be able to pick up what's happening.  If you can post the user name then that would be of help.



260 posts

Ultimate Geek
+1 received by user: 6

Trusted

  Reply # 64049 17-Mar-2007 13:07
Send private message

username is david.glasgow


510 posts

Ultimate Geek


  Reply # 64109 17-Mar-2007 23:18
Send private message

This has happen to me as well. I tried dialing again after a few seconds and the call went through.


Oh I do like the VFX voice..Is he real or computer generated ?




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

197 posts

Master Geek
+1 received by user: 2

Subscriber

  Reply # 64115 17-Mar-2007 23:31
Send private message

wmoore: This has happen to me as well. I tried dialing again after a few seconds and the call went through.


Oh I do like the VFX voice..Is he real or computer generated ?


He's Neil Waka :p

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 64145 18-Mar-2007 09:53
Send private message

Hi Guys,

Thanks for the feedback here, but I will make one suggestion, if you please remember this is a forum we like to support for general discussions etc but is not our prime means of dealing with issues, if you have issues like this if you phone through the problem to our help line with the details, ie Time of the Call, your Number the Called number and the issue you had then it will get logged with a fault ticket and you won't be reliant on checking in here. We will do our best to reply on this forum to most questions but the response may be delayed when looking at issues,


If you have your call can not proceed at this time and you keep getting it please do phone in and we can take a look, we would like any issues reported with a 24 hour period as we have more detailed logs within this time frame which will help us resolve any issue a lot quicker.

Yes it is a good Voice as Scott said it is Niel Waka Cool




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



260 posts

Ultimate Geek
+1 received by user: 6

Trusted

  Reply # 64147 18-Mar-2007 10:07
Send private message

Hi Phil

I wasnt worried about it.  Was more interested to know the meaning of the message, hence posting here rather than bothering support staff with it. 

Cheers

David

205 posts

Master Geek
+1 received by user: 5

Trusted

  Reply # 64231 18-Mar-2007 23:19
Send private message

I think its pretty amazing the response the WxC give in here! i am not yet a customer, but when you see support like this in a forum imagine what calling the helpdesk must be like!

Before you guys go live with support for asterisk you better be ready to get a LOT of new clients!!!


Chris021

600 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 64529 21-Mar-2007 13:10
Send private message

That error generally means Root Select Failure.  It generally means that there is congestion (or a break) somewhere along the line, and the network was unable route around it.

Since this is only being reported by WxC customers, I'd hazard a guess that their local interconnect with Telecom either went down or was overloaded.  It could also have been their PSTN gateway being overloaded, or even a route configuration error.  Depending on where the announcement is produced (it may even be produced by the local endpoint), it could be even earlier in the calling process, all the way back to an authentication failure.  Hard to tell from the outside.  Generally, it means give up for an hour or two, you aren't going to reliably get through right now (or as indicated, try another provider).

This can also be shown back to the caller as a "fast busy", it sounds like a regular busy signal, only, you guessed it, faster.  This is frequently heard when calling  internationally on Christmas/New Years.

People can also see these types of failures on the Vodafone network around The Terrace at about ~4-5PM on a weekday. ;)

Jason

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.