Disappearing prepay credit...

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richms

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#12668 29-Mar-2007 23:13

Well, its as good as confirmed for me. At about 3 I made a missed call to the phone at home in order to find it (easier then going to the dect base and pressing the button) - there was enough credit on the mobile to call thru without the voice telling me about the length of time left - I estimate about $8 or so,

At about 10:30 I go to text my flatmate to get some milk, doesnt go thru, text 777 and get back a balance of 1¢... Nothing in the calls, mms, or txt since then to explain where it has gone.

Gonna call tomorrow to see if they can explain whats happening, but I am not impressed, this is exactly why I should be able to access a history of charges on the my vodafone page.

Richard rich.ms

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#65533 29-Mar-2007 23:16

Be careful, you might be told that call history is a 'feature' on On Account.

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#65534 29-Mar-2007 23:18

Before one starts jumping up and down you should ask the question to VF CS first

Someone offered to eat there hat remember!

Any issues getting a direct answer let me know thanks!

richms

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#65536 29-Mar-2007 23:25

I just called them, but the guy that was there at this time was not able to help me.

Will call on the drive to tech to tomorrow and update with the outcome.

Richard rich.ms

richms

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#65594 30-Mar-2007 12:24

Apparently my call at 3ish to find the home phone went on for 20 odd mins.

Which is odd, because there would be a long message in it if it hit the italk voicemail, and I had hung up anyway so theres no reason for it to do so.

At least this solves the issue of what happens to my credit when I move to telecom ;) - there will be none.

Richard rich.ms

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#65595 30-Mar-2007 12:31

What does the call register on your phone say? How long was it really?

richms

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#65596 30-Mar-2007 13:08

ive called 777 since then so I cant see the length of it, and as it was yesterday so I cant see the time of it,

Richard rich.ms

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#65597 30-Mar-2007 13:12

You have Asterisk set up with iTalk don't you? If you have FreePBX installed you will have a call log of all incoming and outgoing calls.

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#65599 30-Mar-2007 13:39

As a suggestion and I don't normally like to jump in on other topics especailly since they relate to other services but I believe you may be a VFX customer as well, The problem you describe and the feedback from Vodafone point to a hangup issue which could be related to your SIP implentation since it's italk , if you can run any type of trace from your device and see the SIP mesages it may help you find or confirm the issue, make the call again and look for the BYE message from your device this message should trigger the hangup back to Vodafone, if not there could be your problem...if you do have a VFX account also try the same test as I can assist with a full log trace from a network point of view and advise as to exactly how the call was handled if we see the bye message and you are still getting charged then you will have some evidence to go back to them with..my apolagies if I presume you are a customer and your not :)

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richms

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#65693 31-Mar-2007 10:45

No, not with vfx yet, waiting till there is asterisk support for that.

I dont see how it can be italk or asterisk at fault, since I hung up on the cellphone, and even if I did not, I have asterisk play a "was not anwered" message and hang up after 20 seconds, and if that didnt work it would have gone to the italk voicemail which didnt get a message in it, which if I hadnt hung up and the call went to it there would be a message of background noise.

I'm going to the telecom shop tomorrow, cant be bothered dealing with vodafone any more over the matter of $10 or so.

Richard rich.ms

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#67483 18-Apr-2007 10:19

Searching the forums, I see you have had the same problem of a disappearing prepay balance that happened to us.

Have a new prepay phone with the initial $15 credit after registering on the Motormouth plan early January 2007. Have made 2 or 3 calls in the last few months. Attempted to make a call yesterday and got a message that this number is barred, call 777 for assistance.

Checked the balance before calling Vodafone and was told we had a $0.00 balance.

Called Vodafone and explained we had a 12 months expiry on the Motormouth balance. They checked and could find no explanation as to where the balance had gone. This checking took some time including checking Internet access which we don't use.

So Vodafone credited back the balance prior to when it miraculously disappeared of around $12.50

It must have cost Vodafone heaps to program this special "balance clearing" feature into their software and based on what I've heard in other threads could cost millions to fix.

How many others out there have had their Vodafone prepay balance randomly reset to zero?

richms

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#67545 18-Apr-2007 14:11

Mine wasn't zero, it was one cent. Apparently this is a work around on the old vodafone system so you can still make 0800 etc calls since a zero balance means no calls at all. I have never had a phone get a real zero balance on it thru normal use.

At least I got an explanation on where mine went to, even if it is somewhat wrong. It was the straw that broke the camels back so to speak and I am just waiting for my friend to have a telecom number portability capable phone turn up at the right price.

Richard rich.ms

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sangha

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#67555 18-Apr-2007 15:45

I tried calling my friends mobile a few day ago. His mobile was switched off. I got the message from vodafone 'The vodafone number is not listed'(something like that). Later after checking the account balance I found that I was being charged for that each time.

richms

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#67561 18-Apr-2007 16:05

Which you have no way of knowing unless you make a habit of checking your balance every time you make a call etc.

Its all far to easy for these things to slip thru when you do not get any itemized listing of charges.

Richard rich.ms