[WXC/VFX] Xnet outgoing email issue

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coffeebaron

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#12703 31-Mar-2007 23:14

Just moved one of my clients from another ISP to XNet. Now he can't send email via his hosting provider. Do XNet have some sort of block in place that would cause this? I have the same issue with my clients on Xtra. I would have thought XNet wouldn't play those kind of tricks too.

Had to changed his outgoing server to smtp.xnet.co.nz, but now of course he can't send email when on his Vodafone connection.

Arrr, very annoying. Can't wait for the continuous support calls I'll receive now - "Hey I can't send email" "what was those settings I have to change again?"

So what's the solutions to this please?

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muppet

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#65793 31-Mar-2007 23:54

Xnet do not allow you to send email via port25, unless it's to their SMTP server.

If you contact them and ask for it to be removed, they'll do it.

This is a feature of their product to help reduce people who's PC's might be acting as Zombie's sending out spam.

richms

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#65796 1-Apr-2007 00:07

You will also notice that they provide no warning of this, and when my friend managed to get it removed they were all too eager to put him back restricted when one of his domain names was expiring. Then they gave him a static IP which they would not remove (again, without warning) because they decided that he was a heavy user of the free national that they offered at the time, strange thing is that the static never seemed to slow down the BT usage on elements, and the international was charged for anyway so why should they be restricting it.

We got xnet briefly here at the flat, and gave up when they wouldnt provide a static ip or port25 access to whereever we wanted to.

Sadly it seems that alot of places are believing that blocking port 25 is the correct solution for compromised client computers, which is really annoying for people that know what they are doing.

Richard rich.ms

muppet

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#65826 1-Apr-2007 11:14

What does a static IP have to do with restricting anything?

Most ISPs are not very willing to just give away Static IP addresses, I certainly can't see why they'd move him to one because he was a big user of the free-national-traffic plan, or to try and use it for filtering.

When I encountered the port 25 block, I enquired and got a quick reply that yes they do it and it can be removed if I apply to have it removed. I don't know about the static IP though, I've never asked.

richms

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#65832 1-Apr-2007 13:10

The removal from the smtp block appears to be incompatible with the a range of IPs for "heavy" users. They assign one from it when they feel that you are using it too much.

Richard rich.ms