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146 posts

Master Geek
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Topic # 127269 4-Aug-2013 20:29
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In in Christchurch. Internet has been down at least an hour. Anyone know what the story is? I can't get through on help line (overloaded).

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Master Geek
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  Reply # 871718 4-Aug-2013 20:35
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BTW Vodafone. Why can't you update your frigging website when there is a fault? TCL was the same.

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  Reply # 871719 4-Aug-2013 20:36
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Same. Vodafone Cable InHome ineternet down in Christchurch.

Got a laptop plugged directly to the DOSCIS 3.0 modem with no connectivity to internet.




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  Reply # 871721 4-Aug-2013 20:43
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Tried calling TelstraClear Residetial CSR, got so far into then it cannot be connected due to overloaded lines and hung me up.




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  Reply # 871722 4-Aug-2013 20:44
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same here, inhome cable no internet connection. After Tcl sold to vodafone, I get this feeling that the service will go bad soon or latet just like the old ihug. All vodafone cares is our $$.

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  Reply # 871723 4-Aug-2013 20:46
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It just went back on while I post this on my phone



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  Reply # 871724 4-Aug-2013 20:46
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Mine is back up (8:45pm). Fingers crossed it stays that way.


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Reply # 871726 4-Aug-2013 20:48
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Cululu: same here, inhome cable no internet connection. After Tcl sold to vodafone, I get this feeling that the service will go bad soon or latet just like the old ihug. All vodafone cares is our $$.


Price drops, Data caps go up and speed increase and Yes Vodafone is a business like many others that have share holders, Outages happen on all ISPs so stop the ISP bashing and issue will be sorted

John

edit: Back online now

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  Reply # 871727 4-Aug-2013 20:48
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Same... wonder what was the hiccup.

Did a speed test. Hmm I'm getting 79.72Mbps/8.5Mbps on WarpSpeed 150G (which just been bumped to 130Mbps downstream recently)...

:-/




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  Reply # 871729 4-Aug-2013 20:50
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chiefie: Same... wonder what was the hiccup.

Did a speed test. Hmm I'm getting 79.72Mbps/8.5Mbps on WarpSpeed 150G (which just been bumped to 130Mbps downstream recently)...

:-/


Maybe with many users coming back online network is getting hammered

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  Reply # 871731 4-Aug-2013 20:53
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@JohnR. The speed test was using the Vodafone's Broadband speed test, although, using the Ookla's I got 94.5Mbps/10.16Mbps which isn't too bad, and ping of 8ms to Christchurch (Snap Internet).




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  Reply # 871732 4-Aug-2013 20:54
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chiefie: @JohnR. The speed test was using the Vodafone's Broadband speed test, although, using the Ookla's I got 94.5Mbps/10.16Mbps which isn't too bad, and ping of 8ms to Christchurch (Snap Internet).


Go and quote those speeds to a user hanging off a Conklin with 60 users and see what they have to say

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  Reply # 871735 4-Aug-2013 20:58
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johnr:
chiefie: @JohnR. The speed test was using the Vodafone's Broadband speed test, although, using the Ookla's I got 94.5Mbps/10.16Mbps which isn't too bad, and ping of 8ms to Christchurch (Snap Internet).


Go and quote those speeds to a user hanging off a Conklin with 60 users and see what they have to say


They'll probably say their friends on 'UFB' get a faster upload speed :p , too soon?

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  Reply # 871741 4-Aug-2013 21:14
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BigBadaboom: BTW Vodafone. Why can't you update your frigging website when there is a fault? TCL was the same.


johnr: . . . Outages happen on all ISPs so stop the ISP bashing and issue will be sorted Johnedit: Back online now


Yes, of course outages happen. But why are isps so terribly bad at communicating those outages? It's not just Vodafone - it's a fairly consistent complaint across many isps and despite years of complaints and help lines getting hammered a simple message on the outage might stop all those people from hammering the call centre.

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  Reply # 871747 4-Aug-2013 21:20
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hmm weve been a solid connection all day !
VF ADSL via good old fashioned copper network (not cable).


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Master Geek
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  Reply # 871758 4-Aug-2013 21:47
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CHC west,

my Vodafone cable has been fine all day/night/now, didn't know of any probs until I read this post.




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