Possible issue with voicemail on ported numbers

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willnz

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Topic # 12764 4-Apr-2007 13:07

There appears to be an issue with my 027 number that has just been ported to Vodafone - if you call it from any network other than Vodafone (landline or mobile), the voicemail prompt just says "That number is not listed. To login to your voicemail, please enter your number now."

If you call from a Vodafone mobile, it plays the greeting as per normal. Can anyone else confirm if they are having the same issue with an 027 number ported to Vodafone?

I've called Vodafone who are looking into it as well.

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Juha
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Reply # 66269 4-Apr-2007 13:13

Hmm.

Juha

willnz

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Reply # 66270 4-Apr-2007 13:17

Hmm indeed, Mr Juha

richms

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Reply # 66283 4-Apr-2007 14:59

Seems like vodafone are as interested in portability as the useless people at slingshot...

Richard rich.ms

johnr

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Reply # 66295 4-Apr-2007 15:51

richms: Seems like vodafone are as interested in portability as the useless people at slingshot...

this was constructive

All porting issues will be looked into for sure

bradstewart

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Reply # 66298 4-Apr-2007 16:12

johnr:
richms: Seems like vodafone are as interested in portability as the useless people at slingshot...

this was constructive

All porting issues will be looked into for sure

It is true though... No porting an 027 number to prepaid? Some network services don't work for ported numbers either.

freitasm

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Reply # 66299 4-Apr-2007 16:24

johnr:
richms: Seems like vodafone are as interested in portability as the useless people at slingshot...

this was constructive

All porting issues will be looked into for sure

It is a frustrated customer feedback. It's constructive in my view.

I was invited to be in the test Telecom NZ beta group and I read about the beta WorldExchange was running, which included many Geekzone users. I haven't heard anything from Vodafone though. So I am not aware of any tests being conducted before the requirement came into power.

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juha

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Reply # 66301 4-Apr-2007 16:39

Well, is Richms a Vodafone customer with number porting issues?

Juha

freitasm

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Reply # 66303 4-Apr-2007 16:43

Indeed. It can invalidate my perception of "customer feedback". But still, I didn't hear of any external testing...

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richms

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Reply # 66304 4-Apr-2007 16:51

juha: Well, is Richms a Vodafone customer with number porting issues?

No, because there is no enticing reason to move my 027 phone over to vodafone, and every reason to go the other way. Once a cheap cdma handset thats portability capable, at least one of my VF prepays will move, had they allowed me to stay with vodafone but goto a plan, that would not be happening.

Hearing about not only prepay being unavailable to people transfering, but also that they cant make things work properly just reinforces my opinion that they dont care.

If you had asked me before the announcments which telco was going to be the one to not get portability, I (and I recon most people) would have said telecom, since vodafone is a multinational telco with networks operating in many many markets with portability in place already, and should have experiance with what people need and want, whereas telecom dont have that to draw one.

The result is the total inverse of what I was expecting, and adds to my already great disappointment in vodafone. I cant wait to leave really.

Richard rich.ms

juha

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Reply # 66307 4-Apr-2007 16:58

I didn't know Telecom beta tested number portability, but I did see WxC doing it. The prepay thing is bad; I wonder if that isn't done on purpose, to avoid low-ARPU customers moving around. Can Telecom prepaid customers port?

Juha

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Reply # 66308 4-Apr-2007 16:59

Yes you can port an 021 number to Telecom prepaid. I did it yesterday

richms

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Reply # 66309 4-Apr-2007 17:01

What handset did you get? Did they chuck in any credit for connecting with them?

Richard rich.ms

freitasm

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Reply # 66310 4-Apr-2007 17:04

Yes, Telecom NZ did a private beta, and I was invited, although I didn't participate. Same for WxC. As I wrote, I didn't hear anything from Vodafone. And if they don't spread the news, well, we can't talk about them.

For what I read in their sites, it seems Telecom New Zealand did an excellent job allowing customers to port In and Out, from Prepaid or Postpaid, and providing all services.

Vodafone seems to put lots of constraints, with some services not avaialble to ported numbers, making the whole experience, well, sound bad.

Congratulations to Telecom New Zealand on a job well done.

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sbiddle

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Reply # 66311 4-Apr-2007 17:05

juha: I didn't know Telecom beta tested number portability, but I did see WxC doing it. The prepay thing is bad; I wonder if that isn't done on purpose, to avoid low-ARPU customers moving around. Can Telecom prepaid customers port?

But the whole "prepay users don't generate any revenue" is a myth to an extent. Sure - the average ARPU for prepay users is lower than on account and there are a large number of Prepay users who do only spend a few $$ per month. There however is a very large chunk of Vodafone Prepay customers who have an average monthly spend well in excess of $50 and I am sure Telecom would have a good number of customers who would spend similair amounts.

richms

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Reply # 66312 4-Apr-2007 17:08

Some of us spending in excess of $50 a month are simply doing it because we are trapped on prepay with vodafone, and are looking foward to having the spend drop considerably when moving to a flexi plan with telecom, so thats $70-80 a month disappearing from vodafones income stream and a lesser amount being added to telecoms.

Richard rich.ms

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