No cable service 2013-08-15

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freitasm

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Topic # 128574 15-Aug-2013 10:53

My cable service just stopped here in Johnsonville. Anyone else seeing this?

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Wannabe Geek

Reply # 878613 15-Aug-2013 10:57

Same here in Christchurch, having to work off my phone.

nutbugs

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Reply # 878616 15-Aug-2013 11:02

Yep - just died in Kapiti. Doesn't sound good :(

Dulouz

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Reply # 878617 15-Aug-2013 11:03

Not working in Lower Hutt.

Amanon

freitasm

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Reply # 878622 15-Aug-2013 11:05

Vodafone says they are working on it.

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D1023319

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Reply # 878631 15-Aug-2013 11:16

No working in Hataitai either.

annoying as Telstra used to have a network status page but I cannot find it on the new Vodafone site?

nutbugs

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Reply # 878636 15-Aug-2013 11:20

Via Vodafone web page you can get through to this http://networkstatus.telstraclear.co.nz/ (takes some digging) - but as you can see it is of absolutely no use!

Poll

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Reply # 878639 15-Aug-2013 11:23

This is Vodafone's status page which I found and seems to have a little bit more accurate info than the old telstraclear status page.

http://help.vodafone.co.nz/app/home

lucky015

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Reply # 878640 15-Aug-2013 11:24

Currently data transfer issues going on across Wellington and Chch, Not really much further info to be had.

Edit:

Also looks like the 0508 number is experiencing a few issues as well.

Perpetually undecided.

Hammerer

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Reply # 878643 15-Aug-2013 11:27

Poll: This is Vodafone's status page which I found and seems to have a little bit more accurate info than the old telstraclear status page.

http://help.vodafone.co.nz/app/home

First outage that I've had on cable that has shown up on a status page.

But I'm back up now in Lower Hutt.

nutbugs

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Reply # 878649 15-Aug-2013 11:37

And back up in Kapiti

D1023319

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Reply # 878687 15-Aug-2013 12:14

I find the list of affected areas is interesting.
By saying "Courtney Place, Wellington", thats a very specific location so are they implying other suburbs are not affected (which we know is not true)
Or is it just a poor list?

http://community.vodafone.co.nz/t5/Network-status/Landline-and-Broadband-Network-Status/m-p/86450

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on ‎29.05.201303:47 PM - last edited an hour ago

Landline and Broadband Network Status [ Edited ]

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Last updated - 15/08/2013 10:45

We currently have confirmed Landline and Broadband network issues for the following locations which may be affecting some customers:

Landline Only:
Nelson to Richmond
Oamaru, Southland

Broadband Only:
New Plymouth, Taranaki
Te Anga, Waitomo District
Courtney Place, Wellington
Upper Hutt, Upper Hutt City District
Oakleigh, Whangarei District
Auckland, Hibiscus Coast
Wakefield, Tasman District
Rotoma, Rotorua
Panetapu, Otorohanga
Maungatapere, Whangarei
Canterbury, Geraldine
Te Rapa, Waikato
Palmerston North, Palmerston North City
Kaukapakapa, Auckland

Landline and Broadband

The following network issues have been confirmed as restored:
Karamea, West Coast
Porangahau, Hawkes Bay
Glendowie, Auckland

Many thanks
Vodafone Operations

Dulouz

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Reply # 878688 15-Aug-2013 12:15

Hammerer:
Poll: This is Vodafone's status page which I found and seems to have a little bit more accurate info than the old telstraclear status page.

http://help.vodafone.co.nz/app/home

First outage that I've had on cable that has shown up on a status page.

But I'm back up now in Lower Hutt.

I'm in Lower Hutt and service is still down.

Amanon

Garfield69

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Reply # 878701 15-Aug-2013 12:22

seems to me that the primary DNS servers is down (203.97.78.43).
I restored access during this outage by using google's global DNS server as the primary DNS server (8.8.8.8)

update:
ignore the above.
it seems that service was restored exactly at the same time as I updated my router's DNS entries.
I'm back to using the regular primary and secondary DNS services, and all is well in Newlands for me now.

Nebbie

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Reply # 878754 15-Aug-2013 12:59

I hear from a little birdy that something broke..... Not sure if its fixed.
Both primary and secondary failed :( bad luck when that happens you have HA and it still fails...

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xpd

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Reply # 878755 15-Aug-2013 13:01

Just called as one of our offices still down... got told "we still have 10000 customers offline" - is there that many cable customers ??

XPD / Gavin / DemiseNZ

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