Bring your number - doesn't work with existing my vodafone account

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Bring your number - doesn't work with existing my vodafone account

lokhor

2858 posts

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#128883 27-Aug-2013 09:51

So I bought a prepaid Vodafone Sim with Smart25 for my wife last night and attempted to bring her number over to Vodafone. Unfortunately the online form doesn't seem to work if your email address has been registered for my vodafone in the past. I'm not really sure what to do now, she is back to using her 2degrees sim as she wants to keep her number.

All comments are my own opinion, and not that of my employer unless explicitly stated.

Goosey

2832 posts

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#885147 27-Aug-2013 09:55

Have you tried calling their 0800 number.

Edit: cant you log in using your existing details (maybey password recovery it) and then proceed to choose the BYO from there?
Or am I missing somthing with BYO pre paid sims.

MikeHales

615 posts

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#885148 27-Aug-2013 09:57

We can certainly sort that out for you. Drop us an email via http://www.vodafone.co.nz/contact/ or DM me with details and we'll get it done.

dylanp

840 posts

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#885152 27-Aug-2013 10:02

lokhor: So I bought a prepaid Vodafone Sim with Smart25 for my wife last night and attempted to bring her number over to Vodafone. Unfortunately the online form doesn't seem to work if your email address has been registered for my vodafone in the past. I'm not really sure what to do now, she is back to using her 2degrees sim as she wants to keep her number.

Hi Lokhor

We've deleted the inactive My Vodafone account that was registered against your email address that's used for your Vodafone Community account, assuming that was the email address you wanted to register a new My Vodafone account with! :)

Please try it again and let us know how it goes.

Cheers

Dylan

lokhor

2858 posts

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#885154 27-Aug-2013 10:04

Sent you a PM MikeHales cheers

All comments are my own opinion, and not that of my employer unless explicitly stated.

lokhor

2858 posts

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#885159 27-Aug-2013 10:20

VodafoneDylan:
lokhor: So I bought a prepaid Vodafone Sim with Smart25 for my wife last night and attempted to bring her number over to Vodafone. Unfortunately the online form doesn't seem to work if your email address has been registered for my vodafone in the past. I'm not really sure what to do now, she is back to using her 2degrees sim as she wants to keep her number.

Hi Lokhor

We've deleted the inactive My Vodafone account that was registered against your email address that's used for your Vodafone Community account, assuming that was the email address you wanted to register a new My Vodafone account with! :)

Please try it again and let us know how it goes.

Cheers

Dylan

Probably not the correct email address. I've sent MikeHales the details anyhow.

All comments are my own opinion, and not that of my employer unless explicitly stated.