Vodafone Website Login: Frustratingly Poor Design!

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Geektastic

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#128992 30-Aug-2013 23:05

As far as I can work out, I cannot have the same login for my Vodafone Mobiles and my home broadband/phone.

Why? One customer, many products - one login. Seems simple yet for some reason I am required to remember at least two complete sets of logins for the VF website to see my bills.

Or am I just missing something obvious?

Coil

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#887246 30-Aug-2013 23:10

Hi,
Unfortunately we can not bundle the Mobile and Fixed line accounts together.

Thanks.

johnr

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#887261 31-Aug-2013 06:03

Different billing systems for mobile and fixed line

MikeHales

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#887262 31-Aug-2013 06:25

Totally understand your frustration and apologies for generating it. John is accurate about the 2 systems but we are working on a solution so you will have one entry point regardless of which service you want to use.

johnr

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#887265 31-Aug-2013 06:50

Single sign on would be fantastic

mentalinc

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#887275 31-Aug-2013 08:29

Quiet day at Vodafone?

4 responses all in a row, now that's response.

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johnr

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#887279 31-Aug-2013 08:30

mentalinc: Quiet day at Vodafone?

Not sure was posting from laying in bed

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gregmcc

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#887280 31-Aug-2013 08:31

It will be a good day when it's all one login and billing, in the mean time you will just have to suck it up and live with it.

MikeHales

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#887306 31-Aug-2013 09:50

Genuinely, it's not that far away and we're users too so we know the issue and want to resolve ASAP.

PS I'm replying from bed as well!

Dratsab

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#887311 31-Aug-2013 10:10

johnr:
mentalinc: Quiet day at Vodafone?

Not sure was posting from laying in bed

MikeHales: Genuinely, it's not that far away and we're users too so we know the issue and want to resolve ASAP.

PS I'm replying from bed as well!

Hmm, creepy...

MikeHales

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#887313 31-Aug-2013 10:14

Hey, c'mon it's Saturday! Geeking out, looking out across the Tasman and drinking flat white - it's all good.

Coil

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#887355 31-Aug-2013 12:13

Dratsab:
johnr:
mentalinc: Quiet day at Vodafone?

Not sure was posting from laying in bed

MikeHales: Genuinely, it's not that far away and we're users too so we know the issue and want to resolve ASAP.

PS I'm replying from bed as well!

Hmm, creepy...

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rokki

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#887395 31-Aug-2013 14:12

Hi i must admit one login for the 5 accounts i have will be sweet. Then if we can just work on shared data i will be the happiest man alive. :)

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Geektastic

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#887553 31-Aug-2013 20:50

rokki: Hi i must admit one login for the 5 accounts i have will be sweet. Then if we can just work on shared data i will be the happiest man alive. :)

You'll soon be wanting them to copy UK network Three, which now does not charge roaming in any country where it runs a network....! (or the EU which is shortly to ban European networks from charging roaming charges at all anywhere in the EU...)

Think of that - being able to use VF networks around the world at no additional cost. Now there's an idea.

rokki

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#887586 31-Aug-2013 21:46

Geektastic:
rokki: Hi i must admit one login for the 5 accounts i have will be sweet. Then if we can just work on shared data i will be the happiest man alive. :)

You'll soon be wanting them to copy UK network Three, which now does not charge roaming in any country where it runs a network....! (or the EU which is shortly to ban European networks from charging roaming charges at all anywhere in the EU...)

Think of that - being able to use VF networks around the world at no additional cost. Now there's an idea.

I saw this on another site and was thinking one day maybe for us. :)