[TelstraClear] What could be causing a voice and fax call mix up?

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KellyP

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#12900 12-Apr-2007 16:37

Ok, I have the Phone & Fax service enabled on my line (similar to Faxability for Telecom)

It works fine however in the last few days someone has been trying to contact me and the Fax picks up the call because it thinks it's a fax transmission when it's a voice call. This only happens when the call comes from this particular caller. Any reason for that?

Hawkins

11 posts

Geek

#67593 18-Apr-2007 20:21

Hey JamesBond

If you have a faxibility type service it functions based on a distinctive ring tone which is different from the standard ring tone.

The service relies on two things:

A) the provisioning at switch level which allocates the two numbers to one physical line, configuring them as a main and secondary number with different ringing tones. Voice number rings normally and Fax numbers rings with a different tone. If you test call both numbers and hear the difference the service is provisioned correctly.

B) the second part is the fax machine itself, this is really what does the work as far distinguishing between a voice call and a fax call. you need to ensure it is set to the faxibility option, in some models this is called distinctive ring. This will set the machine to ignore the std ring tone and to only answer the fax type ring tone.

Most faxes, when encountering a power cut or being disconnected from the power supply will revert back to factory settings, which are generally not faxibility/distictive ringing, and may start answering all calls or no calls at all.

Hope this helps

Cheers

aw

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#67620 18-Apr-2007 22:23

This may seem silly, but I've seen it before...

Given that the problem is apparently occurring with just this one particular caller, have you verified that s/he isn't actually dialling your fax number? Might pay to check by getting him/her to tell you the number s/he is dialling.

A