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Roc



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Topic # 129373 13-Sep-2013 03:15
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Hi guys! I am new here and I am in DESPERATE need of help as I have exceeded my internet data usage with Vodafone after doubling my data. I thought I could double it again, but I was told that I can't.
My new month starts in two days which may not seem a big issue, if it wasn't that I use it to work, and I cannot get anything done with dial up speed.
I contacted Vodafone but nobody seems to care that I will not be able to work for 2 days, and will not be able to deliver the projects (I do QC for films and TV series) which are due on the 14th. I had never had this problem before, every time I have needed to double my data that has been enough. I was shocked when I got the email saying I had exceed my data, as I wasn't even sent an email when I got to 80% of it, so this came as a suprised especially since I have doubled my data just 6 days ago!!! I have the 100 GB plan, which is the highest as far as I know.

I have seen there are Vodafone people in this forum, so I am hoping someone may be able to help me and find a solution. I am VERY, VERY concerned I may lose my job, since I am working for a new client of the company I usually work for, and if I cannot meet the deadlines, they will leave me out of the projects (one of the mandatory requirements CLEARLY STATED since the beginning was to have a reliable internet connection). Any  help or suggestion will be greatly appreciated!!!

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Mr Snotty
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  Reply # 895038 13-Sep-2013 03:29
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It sounds like you need a bigger plan. Depending where you are maybe use a WiFi hotspot? Telecom have some on top of their phone booths offering 1gb per day for free.




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  Reply # 895039 13-Sep-2013 03:37
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Thank you, michaelmurfy! I definitely agree with you that I need a bigger plan, and a new Internet provider, I suppose. But I need to solve these 2 days somehow and I do not think 1gb a day will do the trick if I used 100 in a week (apparently)... I was willing to be charged for whatever I use in these 2 days and at least get a solution, but there is no such an option... I will phone them again tomorrow , in a few hours I should say, and see if someone can understand the situation and can offer me a solutions. Thanks a million for your answer! :)

 
 
 
 


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  Reply # 895046 13-Sep-2013 05:54
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What package are you on?

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  Reply # 895047 13-Sep-2013 06:10
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DM me your details and I'll get things moving as quick as possible.




Channel Manager, Help & Support @ Vodafone NZ


Roc



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  Reply # 895068 13-Sep-2013 07:43
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I have just sent you a private message, Mike Hales. Thanks in advance for your help!

Roc



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  Reply # 895073 13-Sep-2013 08:11
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Hi guys,

I have just got a phone call from 'Vodafone, and they had sent me a survey message after my call last night, and since I was very disappointed that nobody would solve my situation my comments were not the very best, so they have decided to solve my issue for these 2 days and I will change my plan for the future. THANK YOU ALL WHO ANSWERED TO THIS!!!
:))) I am off to keep on working!!!

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  Reply # 895080 13-Sep-2013 08:24
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Glad you got it sorted! I note originally you said you were on the 100GB plan, and now have said you'll change your plan for the future. But the 100GB plan is the highest cap I can see on VF's website (200 if you double it), is there a higher use plan that's simply not published?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
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Roc



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  Reply # 895085 13-Sep-2013 08:34
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HI Inphinity,
No, there isn't with a land line, but they have told me that I can change to a different kind of phone, wireles or something like that, and then go to "naked internet" which offers 200gb and you can double your data to another 200gb which makes it 400 and then I will be on the safe side every month. The cost of everything, they said it is 130, and that is what I am already paying when I double my data now. the only bad thing is that I will not have my 5 mates for the mobile, and I use that a lot with my family... but I guess I will have to take that option. Cheers!!

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  Reply # 895090 13-Sep-2013 08:40
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Good to hear it's sorted Roc. :)

Inphinity: ... the 100GB plan is the highest cap I can see on VF's website (200 if you double it), is there a higher use plan that's simply not published?


We have a few other options for higher capacity. Our "Chocka Naked" plan has 200GB normally and that can be doubled. For businesses we have a plan with 1TB to use during the day too. There's info about those plans here
http://www.vodafone.co.nz/naked-broadband
http://www.vodafone.co.nz/business/broadband/daytime/

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  Reply # 895093 13-Sep-2013 08:46
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Good they helped, although I was thinking by the time you got it sorted the two days would have been over. :o)

I was on the 100GB plan and had to be careful close to the end of my plan each month, then I noticed that for an extra $10 a month [$65 - 75] I could go on a 200GB plan. That is better than doubling data for $30 which I never did.
Not having to worry about hitting my cap each month almost feels like using the internet in any other developed country in the world.


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  Reply # 895098 13-Sep-2013 08:52
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VodafoneDylan: Good to hear it's sorted Roc. :)

Inphinity: ... the 100GB plan is the highest cap I can see on VF's website (200 if you double it), is there a higher use plan that's simply not published?


We have a few other options for higher capacity. Our "Chocka Naked" plan has 200GB normally and that can be doubled. For businesses we have a plan with 1TB to use during the day too. There's info about those plans here
http://www.vodafone.co.nz/naked-broadband
http://www.vodafone.co.nz/business/broadband/daytime/


Thanks Dylan :) Didn't look at the Naked BB options, just the http://www.vodafone.co.nz/broadband-phone-bundles/' target='_blank'>Broadband & Phone bundles. 




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
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  Reply # 895357 13-Sep-2013 17:02
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Glad you got it sorted. Sounds like the team was onto it.

This is the exact reason why I left Vodafone a few years ago. Having to buy big chunks of data if it was one or two days to go, or then having buy two, using them, and being left like you are. I just wanted them to take my money and let me pay an overage charge per GB.

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  Reply # 895377 13-Sep-2013 17:41
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Yes, John they did help me solve the problem and I am thankful they did it, but if I have to be honest it was not until I answered the survey email they sent me after my first call, that they found the solution. At the beginning, even though I had explained in detail what my situation was they had told me that there was nothing to be done... so my not positive at all comments that I sent them (about how they had shown me "what a valued customer" I was and my decision to switch to another provider) may have prompted the solution, I guess.... ;) Again, I am happy with the outcome but they could have saved me all the stress, and the non sleep night, had they solved it right away.

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  Reply # 895519 14-Sep-2013 08:17
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This is why Geekzone is so helpful. It helps get Telco issues like yours resolved that don't get answered satisfactorily via the Help Desk. Glad you have things sorted.

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  Reply # 895521 14-Sep-2013 08:33
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Roc: Thank you, michaelmurfy! I definitely agree with you that I need a bigger plan, and a new Internet provider, I suppose.


I disagree. in retrospect you need a bigger plan, not a different ISP. 

Glad things were sorted but high usage users have to really think about their usage before signing up on a plan.





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