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fake

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#129556 19-Sep-2013 13:42
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I'm an IT Manager.

My current landline, mobile and data contract is expiring soon. I have spoken to other telcos. I'm not with Vodafone but would like them to be in the mix. I've tried their website and can not find an obvious link to corporate sales.

I've rung the business number, they asked how many connections I want... umm... no, how about come out and have a chat with me.

They said a corporate sale person would get back to me. It's been two days.

I'm not going to beg for business. Why the hurdles?

We have an annual spend of approximately $150k for mobile, landline and data. 

Anyone know how to get some response from Vodafone? What can I do better to get someone appropriate from Vodafone to listen to me?

Thanks


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johnr
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  #898458 19-Sep-2013 13:44
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Hi Fake

What part of NZ are you located?

John

Send me a email if you like john.reader(at) vodafone (dot) com

fake

6 posts

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  #898459 19-Sep-2013 13:47
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Auckland CBD.

Corporate/Government tab on website has no number to ring.

I'm ringing the business number with link
0800 888 305

Want to buy mobile products or services?

I'm on hold....... everyone is busy.

Not good.

mattwnz
18650 posts

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  #898460 19-Sep-2013 13:47
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Generally speaking, if you aren't getting good sales support from a company, why you would want to support them back? Or are you trying to get a range of quotes to play one against the other?



johnr
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  #898463 19-Sep-2013 13:51
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Hi Fake

I have sent you a DM here on Geekzone they are the best person for your query

John

fake

6 posts

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  #898464 19-Sep-2013 13:52
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It's pretty simple, I'm coming off contract (master contract) and I'm looking at change. I need at least three proposals.

Vodafone is proving blardy difficult. I don't think I'll bother.

Inphinity
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  #898477 19-Sep-2013 14:04
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fake: 

Vodafone is proving blardy difficult. I don't think I'll bother.


Don't be so hard on them. It's best-effort, after all. I have 0800 400 888 written here for some reason as a contact number, not sure if it's sales or support sorry.

fake

6 posts

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  #898512 19-Sep-2013 14:47
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Don't be hard on them!!

I'd ask them not to be hard on potential new customers.

I've never experienced such poor performance when looking for suppliers of any type in my life before!!

I literally can not find an avenue as a corporate IT Manager to contact them for new business.

How do I engage them? Seems their only set up for residential or small business.



Inphinity
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  #898520 19-Sep-2013 14:56
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fake: 

How do I engage them? Seems their only set up for residential or small business.


Have you tried whatever contact details johnr messaged to you? Messaging the staff on here (who go above and beyond to help, imo, and do far more than the account managers etc seem to) is about the only way to get a good response in my experience. 



fake

6 posts

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  #898525 19-Sep-2013 15:02
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John has offered a number for a Waikato business dev manager.

I'd like to talk to an Auckland sales rep.

I've decided not to bother with Vodafone. If it's going to be like this just to attempt to offer business to them then I'm not interested.

I was put on hold 2 days ago then told someone would ring, they never rang back. I was asked ridiculous questions today and put on hold for ages this is after being put on hold to initially to talk to anyone. Seems no one knew what to do. I hung up while waiting as I'm interested with them anymore.

Having been a Telecom/Gen-i customer this is exactly what I want to move away from.

Thanks all for you comments.

johnr
19282 posts

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  #898538 19-Sep-2013 15:21
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I advised in the DM I sent you ' Rob knows you are in Auckland but he can still help '

kiwitrc
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  #898558 19-Sep-2013 15:43
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So you spend $150k a year but are not interested working through a couple of hurdles to find out what Vodafone can offer you? You obviously don't work for yourself.

gjm

gjm
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  #898560 19-Sep-2013 15:45
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We have accounts with both geni/telecom and Vodafone and the thing i LOVE about Vodafone is that I can understand there bills. Telecom's ones I have nfi what is going on.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]


fake

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  #898561 19-Sep-2013 15:53
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Lame comment.

mattwnz
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  #898563 19-Sep-2013 15:55
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gjm: We have accounts with both geni/telecom and Vodafone and the thing i LOVE about Vodafone is that I can understand there bills. Telecom's ones I have nfi what is going on.


Historically they have been confusing, but they are a lot better these days, and comparable to other ISps I have used. Nowhere near as bad as ACCs invoices, probably the most confusing invoices ever.

chiefie
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  #898590 19-Sep-2013 16:16
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fake: Lame comment.


And you're an IT manager? Wow... professionalism.. Yup.. what kind of business are you in? Remind me not to deal with your business.




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