TC/VF Cable down in Johnsonville?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › TC/VF Cable down in Johnsonville?

timmmay

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#130817 29-Sep-2013 13:21

Anyone else having problems connecting to cable?

timmmay

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#904477 29-Sep-2013 13:32

I called the helpdesk, which is closed on the weekend. Great.

johnr

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#904479 29-Sep-2013 13:41

What number did you call Vodafone is 24/7

timmmay

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#904483 29-Sep-2013 13:47

I called the old Telstra clear support number as it's already in my phone. It said welcome to Vodafone, sorry we're closed.

I'll try to find another number.

timmmay

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#904488 29-Sep-2013 14:18

They're sending a technician... on Thursday.

timmmay

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#904685 29-Sep-2013 18:21

And it's back. I wonder where it went.

sbiddle

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#904731 29-Sep-2013 20:01

timmmay: And it's back. I wonder where it went.

Was it actually down or are you just facing the same browsing issue that every HFC customer is dealing with at present which is already discussed in a few threads on here?

timmmay

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#904748 29-Sep-2013 20:37

I see no other threads complaining that the modem can't connect, which the Vodafone tech support person took me through, and she didn't say there were any known problems at the moment. I only see complaints about the proxy, which isn't the problem I had - I couldn't do anything, DNS lookups, pings, etc.

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timmmay

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#904918 30-Sep-2013 10:00

I rang Vodafone again today to cancel the technical support callout. Turns out there's a special number for ex Telstra Clear customers to call. It'd be nice to have had that on the website rather than having to wait on hold twice.