Being an 0800 number I called the number back to find out who was and what they wanted.
It was Vodafone, and the helpful (kiwi) person at Vodafone tried to find out what the call was about, but couldn't see any thing on my account that would warrant a call from Vodafone. (note; this was not the Vodafone/TCL) team, so she transferred me to something called the 'clarification' team. Ended up at the Philipines Contact centre and the person there immediately checked my account to see if I was overdue, owed Vodafone money, etc... (I wasn't and dont, always pay my bill in full within 48 hours of it being received by email, or being available online)
After 10 minutes of looking at my account and trying to work out if the 0800 number was Vodafone, she admitted defeat and said she had no idea why I had been called.
I also told her that the caller had left a voicemail message and my phone tells me I can call 6400000000 to listen to the voicemail, but every time I call that number on my mobile it says no such number exists. She decided I needed to talk to the mobile phone team as it sounds like an error. She told me she would transfer me to them. after 10 minutes of listening to the hold music, I gave up...
Two things:
It seems like the Vodafone NZ call centre is simply a 'front end' operator service who transfer the calls to the Philippines call centre to deal with.
Any one know the correct number to call on a mobile phone to listen to your voice mails?
Trusted
