Well after being on world exchange for over 18 months I have had great service. I live in Stonefields so xnet has been our only provider and have done a good job.

We had a issue with our Alcatel box - it stopped working completely died with no power - called up , lodged a fault and got told we had to get a technician out, no problem this all happened on on Monday (labour day) we had a technician arrive that afternoon from chorus - once again amazing service. He confirmed the box was dead, no problem he said , we will upgrade you to the new UFB box so you are ready to go , after it was installed he couldn't get it to connect the fibre due to no one at world exchange able to switch us - no problem it is a public holiday - chorus said they just need to ring world exchange in the morning to get it switched over .

Now we arrive home from work the next day and the chorus technician was waiting for us because he was told from world exchange we are not aloud the new fibre box - so he has to uninstall the new box and replace with another old Alcatel box to get us back running and no problem again.

My complaint is why would world exchange not allow the installer to put the new box in ? I got email a couple of months back from world exchange to to say they need to update our equipment to be comparable for the UFB that is available in our area - so now it has wasted the chorus time , our time as we need to be home again when this upgrade is due to happen ... I would like to know why world exchange would not allow the Chorus technician to install the new box into our house ?

Thanks

Mike