Vodafone's Pit-Stop

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mailmonster

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Topic # 13446 10-May-2007 13:50

What is that All about on their website?
http://www.vodafone.co.nz/personal/help/pit-stop.jsp

does it mean that it is finally getting ready for Best mate on Account?

but i must stay that the entire things sounds insane!

although I am not on plan, it makes it sounds like if an airline say to its customer sorry that we are upgrading our booking system in the next 6 weeks, please book now!

and what happens to people who need to go overseas all of a sudden and needs to roam? Why not vf just roam everyone and give them discount on the charges.. it is their fault at the end of the day, not the customers!

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Reply # 70170 10-May-2007 15:13

Thats huge, 1.5 months of unreliable billing info etc!!

IMO thats a little long, maybe 1.5 days I would understand

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freitasm

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Reply # 70175 10-May-2007 15:33

Wow... This is traumatic.

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snowfly

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Reply # 70186 10-May-2007 16:22

Just got a txt now from Vodafone, saying to check out the website, and I'll get a letter in the mail soon.

im an on-account customer (get70), so fingers crossed after this 'pit-stop', i may finally be able to get a better plan!

Very interesting though... very long change over period!!!

simon14

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Reply # 70188 10-May-2007 16:35

Just recieved the text myself, this is NOT good enough Vodafone.

My first question is this, when the PrePay system was upgraded last year ( 80% of the users on Vodafone ) why didn't they have these delays?

It's a HUGE hassle to monitor how many text's i send and to monitor my mintues, inclding types of minutes... off peak and on peak and vf to vf only.... very confusing!!

alasta

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Reply # 70189 10-May-2007 16:41

By causing so much inconvenience over such a long period of time, they are setting very high expectations for what they will be able to deliver after the upgrade is complete. They better not disappoint.

sbiddle

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Reply # 70191 10-May-2007 16:59

It's interesting that their retail staff don't seem to be that well informed either. Maybe Paul could tell us how existing You Choose customers will be affected with new core plans that may offer better value than their existing ones? The You Choose T&C's allow you to move up but not down for free. My understanding is there will effectively be additional price points for the core plans and additional airtime for many of the existing plans - will somebody who's say on Choose 60 be able to move core plans without being penalised?

Nightwyrm

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Reply # 70196 10-May-2007 17:12

So if I've got this right, we're pulling into the pit stop in a F1 McLaren and being sent off for a few laps in a 60's VW Combi van? That's a little random. Kind of like my work saying "we're upgrading our banking systems for the next while so you won't be able to get a loan or credit card, and ATM availability will be intermittent." Nothing like a seamless transition.

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paradoxsm

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Reply # 70202 10-May-2007 17:28

The bug major hassle is the change to the 756 service in which to manage your "you choose" addons, what a NIGHTMARE!

Permanent changes from 27 May 2007

If you are a You Choose customer you will no longer be able to manage your Add-Ons via our 756 TXT service.
The simplest way to manage your Add-Ons is online with ‘Manage Your Account’ (MYA). All you need to do is register for My Vodafone at vodafone.co.nz

Ok, So next time i'm away, i'll remember to take my laptop, complete with Telecom EVDO data modem (harrier with wmodem, EVDO as using GPRS on that new heavy VF website! OMG!) just so I can change plans..... GROAN, a sresult, one number ported to Telecom, remainging number is now on a "Base-20" (not choose 20) pricing plan as a result which represents very good value for me.

ajobbins

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Reply # 70204 10-May-2007 17:31

Just got my text now:

"From 17May we're improving our systems 4 u. There may be delays in bills, plan changes & balance. See vodafone.co.nz/changes or letter we're sending 2 u next wk"

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sbiddle

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Reply # 70206 10-May-2007 17:34

paradoxsm: The bug major hassle is the change to the 756 service in which to manage your "you choose" addons, what a NIGHTMARE!

Permanent changes from 27 May 2007
If you are a You Choose customer you will no longer be able to manage your Add-Ons via our 756 TXT service.
The simplest way to manage your Add-Ons is online with ‘Manage Your Account’ (MYA). All you need to do is register for My Vodafone at vodafone.co.nz

Ok, So next time i'm away, i'll remember to take my laptop, complete with Telecom EVDO data modem (harrier with wmodem, EVDO as using GPRS on that new heavy VF website! OMG!) just so I can change plans..... GROAN, a sresult, one number ported to Telecom, remainging number is now on a "Base-20" (not choose 20) pricing plan as a result which represents very good value for me.

In all seriousness how often do you really change your addons?

I'm very surprised Vodafone have developed a WAP menu to show you this and allow you to change it. They can spend big $$ developing hopeless services on Live! that suck $1 from you every time you visit but can't create something useful that would give customers a semi realtime account status and allow adding/remvoing addons.

cokemaster

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Reply # 70208 10-May-2007 17:53

I am rather disappointed the way that it has been done, it hasn't been the first time that this has happened, and I'm sure it hasn't been the last. Gone are the days of near seemless customer migrations from one platform to the next. I guess we are emerging in an interesting times where service is really a 'best effect' and uptimes are decreasing by the year - this is by no means a dig at Vodafone, but a comment at most services in general.

My tolerance of 'issues' from Vodafone has been a bit low due to the rash of prepaid only promos, prepaid only services (bestmate), and their responses. Add in previous history of waiting 30 minutes plus each time (though I did get through rather quickly last time)... and its a rather disappointing experience. One would hope that all the hype that certain users have been pushing is true/semi-true... however at the end of the day I don't really expect much improvements. Though in saying that, more update to date information is welcomed as it will give users more current information on how their plan is going.

Being able to check balances, minutes and usage is something we all take for granted nowdays, with internet access at our fingertips.
Ultimately, during this period, usage generated by users is the users responsibility though and I believe some people do forget that - the important thing is that the billing is accurate and done in a fair manner. Many phones give the ability to record how many text messages were sent out, how many outbound calls have been made and the time, and the data used... and while it might not be 100% accurate, it provides a useful guide.

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paradoxsm

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Reply # 70212 10-May-2007 18:06

In all seriousness how often do you really change your addons?

Telecom Flexi allows me to change anytime I want, and I choose by using my phone how I see fit..... If I don't text, I don't pay, if I don't make any peak calls, I don't pay, if I roam, I only pay for roaming and not 200 evening minutes = "core plan" minutes.....

(sorry I just had to put that in there!) it does show the You-choose plans out for really what they are.

simon14

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Reply # 70222 10-May-2007 18:54

One thing i've learnt from being a Vodafone customer is don't expect too much, because chanes are you will get less.

cokemaster

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Reply # 70223 10-May-2007 19:02

Gives new meaning to 'make the most of now'

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freitasm

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Reply # 70226 10-May-2007 19:15

cokemaster: Gives new meaning to 'make the most of now'

This must be the best comment of the year!

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