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Topic # 135142 15-Nov-2013 17:36
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Our friend has a shop in Nelson CBD, today they moved into a new shop and are having issues with their phone connection. Prior to the chorus being sent the electricians had been around and relocate the phone jack, they left saying the internal wiring was good to go ready for the connection. Today after being connected the phone line is unusable with the constant beeping tone, the tone after someone has hung up on you. 

Someone from Vodafone rang and left a message on friends mobile saying Chorus had connected the line and checked it was working at the patch panel in the building, basically the guy said it was an internal wiring issue that they are not responsible for, which if that were the case we understand.

As there is a beeping tone on the phone does that still mean there is a wiring issue from the panel to the jack? Or has vodafone/chorus made a mistake on their end?


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  Reply # 934588 15-Nov-2013 18:10
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sounds like the phone line has been provisioned to another copper end point than you expected.

the constant tone means that its a disconnected line but still connected to a neax port

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  Reply # 934687 15-Nov-2013 22:09
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Hi,

When you have time please call our help desk (Business/residential) depending on what services you have. Log a Failed Self Install, Or Failed Install if its just phone. You did say move the internal wiring around. I would suggest they have jumpered it wrongly or you guys have in the changes made.

Thanks

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