Unporting a cell number

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nathan

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Topic # 136205 18-Nov-2013 19:56

So work accidentally requested a port of my personal Voda number over to Telecom today, instead of getting me a new a Telecom number

I only knew when my 021 Voda SIM just stopped working at lunch time today

In talking with Voda CSR, they say this can't be undone, I need to resign for a new Voda plan blah blah

Does anyone know how I can go about undoing this number port and leaving my Voda account exactly how it was

Ragnor

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Reply # 936913 18-Nov-2013 19:59

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Sounds like a job for JohnR... black hellicopter inc.

Saw this happen to a workmate a few years ago not sure if it ever got resolved

hyperman

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Reply # 936919 18-Nov-2013 20:08

As far as I am aware they are correct albeit I am unsure how they would have accidentally done it as if you are on postpay both your phone number and account number are required or on prepay the sim card details.
Both of witch I am sure you would have questioned.

As for fixing it the easiest way is to sign onto a new plan reusing your current details and port it back

The views expressed by me are not necessarily those of my employer

nathan

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Reply # 936923 18-Nov-2013 20:13

hyperman: As far as I am aware they are correct albeit I am unsure how they would have accidentally done it as if you are on postpay both your phone number and account number are required or on prepay the sim card details.
Both of witch I am sure you would have questioned.

As for fixing it the easiest way is to sign onto a new plan reusing your current details and port it back

I too don't understand how the lady at work was able to do this to my personal post pay number

Bills are paid directly by me, but come to my work po box and email

Also I don't want a new plan, just the old Corporate 24 plan I was on, hopefully I can arrange this

Sounds like I need to track down our Voda account manager and get them to sort

gregmcc

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Reply # 936931 18-Nov-2013 20:25

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Try the nice approach 1st, it was a mistake, the person who done it didn't have permission to do it, can you please put it back to how it was.

If that doesn't work then tell them that legally they didn't have the authorisation from the account holder and to put it back the way it was or there will be a complaint made to the TDR.

hyperman

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Reply # 936932 18-Nov-2013 20:26

nathan:
hyperman: As far as I am aware they are correct albeit I am unsure how they would have accidentally done it as if you are on postpay both your phone number and account number are required or on prepay the sim card details.
Both of witch I am sure you would have questioned.

As for fixing it the easiest way is to sign onto a new plan reusing your current details and port it back

I too don't understand how the lady at work was able to do this to my personal post pay number

Bills are paid directly by me, but come to my work po box and email

Also I don't want a new plan, just the old Corporate 24 plan I was on, hopefully I can arrange this

Sounds like I need to track down our Voda account manager and get them to sort

Sounds to me like someone did something dodgy....
I don't deal with Corporate plans so I couldn't even tell you weather the plan you were on has been grandfathered ie. no way we can even revert you back onto it.

This is sounding more

like a job for JohnR and the Black Helicopter Inc.

The views expressed by me are not necessarily those of my employer

crazed

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Reply # 937193 19-Nov-2013 10:44

gregmcc: Try the nice approach 1st, it was a mistake, the person who done it didn't have permission to do it, can you please put it back to how it was.

If that doesn't work then tell them that legally they didn't have the authorisation from the account holder and to put it back the way it was or there will be a complaint made to the TDR.

Agree with above, when they port numbers they are so careful to get agreements and permissions to it, so if the authorization wasn't given, then its been done illegally and should be rectified asap. Make sure you state its been done without authorization from the account holder.

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freitasm

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Reply # 937197 19-Nov-2013 10:49

Many, many years ago when I worked for a system integrator (Nathan will know which one, I guess), the same happened to me (at the time I had a Vodafone account and they moved it from my personal plan to the corporate plan).

I only noticed it when I tried logging into the Vodafone website and was blocked with an "invalid account". Called in and found out.

I went to HR and made this their problem. It was reversed. Granted different from porting but it is annoying when it happens.

On the bright side when I joined my current employer I submitted all paperwork via email - including the porting authorisation which was digitally signed with a certificate. And that was acceptable/accepted.

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johnr

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Reply # 937203 19-Nov-2013 11:03

A Port can be reversed but a port requires a SIM card number to proceed so how did they get the SIM card number?

Back in work tomorrow,

John