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108 posts

Master Geek
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Topic # 136374 25-Nov-2013 12:00
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Unbelievable - sorry for the rant guys, but this is taking hours on hold to customer support and they keep transferring from billing-> sales-> mobile-> billing-> helpline-> sales-> billing...



After being assured it was all OK by Vodafone Lambton Quay before purchasing a new Iphone 5s on one of the red accounts, Vodafone are now refusing to allow my partner to share data with a new Ipad Air cellular. All she wants is a single Vodafone account: one bill; two devices; shared data.

But Vodafone don't offer it.

This is appalling - I'm gobsmacked that Vodafone refuse to carry this service. It isn't 2003 anymore yet clearly Vodafone don't want any customers who own more than one device.


The helpline is trying to offer some sort of alternative prepay "solution", which doesn't allow data to roll over and only comes with megabytes of data, and the twerp on the helpline tried to introduce Iphone "hotspot" as a viable solution. Head-desk. Head-desk. Head-desk.



She's been an on account customer with them for a decade, but I'm encouraging her to return her month old phone and dump them. Given they misled her over their network capability the CGA informs us that they owe her a full refund and her 24 month Iphone contract is invalid.


The hopeless customer service and repeated forwarding to new associates on the helpline is the cherry on the top of Vodafone's sh*t sundae she's currently trying to swallow down.

Has anyone got any advice for her/us? What carrier would you recommend?

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259 posts

Ultimate Geek
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  Reply # 940240 25-Nov-2013 12:11
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As far as I know 2degrees is the only mobile carrier that allows sharing of Data. However from reading of comments on here in Wellington you might want to check that you get an acceptable signal where you need to use the device

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Uber Geek
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  Reply # 940243 25-Nov-2013 12:14
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Vodafone does offer Prepay Data bundles that last 1 , 3 or 6 months and are not MB but GB

Store sales person could of been confused with tethering as this is sharing data over many devices

John

http://www.vodafone.co.nz/mobile-broadband/prepay/


 
 
 
 




108 posts

Master Geek
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  Reply # 940254 25-Nov-2013 12:28
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She was informed that the "prepay solution" Vodafone were prepared to offer and charge for was only 500mb per month, with monthly data expiration.

Maybe that's a grumpy customer "special" not normally available? It seems to be a pretty dire state of affairs.

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Uber Geek
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  Reply # 940257 25-Nov-2013 12:30
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dusty42: Unbelievable - sorry for the rant guys, but this is taking hours on hold to customer support and they keep transferring from billing-> sales-> mobile-> billing-> helpline-> sales-> billing...



After being assured it was all OK by Vodafone Lambton Quay before purchasing a new Iphone 5s on one of the red accounts, Vodafone are now refusing to allow my partner to share data with a new Ipad Air cellular. All she wants is a single Vodafone account: one bill; two devices; shared data.

But Vodafone don't offer it.



Take the iphone back to Vodafone Lambton Quay.



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  Reply # 940258 25-Nov-2013 12:31
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dusty42: She was informed that the "prepay solution" Vodafone were prepared to offer and charge for was only 500mb per month. Maybe that's a grumpy customer special?


The PrepayData offer would suit the requirement much better,



108 posts

Master Geek
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  Reply # 940263 25-Nov-2013 12:36
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I see from your sig you're only a lowly vodafone engineer John ;) - but is there any hope of Vodafone ever meeting the market and offering shared data across devices?

Thanks for popping in and saying hi - definitely appreciate it. The 500mb add-on the call centre suggested was a seperate on-account, not prepay it turns out. Hence monthly data expiry and super low data.



I can't see much point in staying with Vodafone if they're going to insist on seperately paying for data for each new device forever and ever amen.

Why can't vodafone simply get up to speed on this? It aint rocket science and smacks of lazy duopoly corporates insisting on double dipping.

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  Reply # 940278 25-Nov-2013 12:39
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dusty42: I see from your sig you're only a lowly vodafone engineer John ;) - but is there any hope of Vodafone ever meeting the market and offering shared data across devices?

I can't see much point in staying with Vodafone if they're going to insist on seperately prepaying for data for each new device forever and ever amen.

Why can't vodafone simply get up to speed on this? It aint rocket science and smacks of lazy duopoly corporates insisting on double dipping.


I can't speak about future plans / changes until official coms is released but I can say if we could offer it today it would be in the market place, Nothing to do with double dipping

It's not a simple turn key solution we can offer today,

John



108 posts

Master Geek
+1 received by user: 25


  Reply # 940280 25-Nov-2013 12:44
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I've been on the other end of ancient and creaking in house systems in my time too. I for one encourage your corporate overlords to give you a whole lot more money and tech to try and overcome these obstacles!



This wouldn't have been an issue but for a booboo from a sales person telling us differently.Bah humbug.

2 degrees sounds great, but for coverage...

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  Reply # 940287 25-Nov-2013 12:52
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dusty42:
I've been on the other end of ancient and creaking in house systems in my time too. I for one encourage your corporate overlords to give you a whole lot more money and tech to try and overcome these obstacles! .


I can't comment further but the wheels of progress are turning

John



108 posts

Master Geek
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  Reply # 940308 25-Nov-2013 13:10
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Thanks again John, appreciate it the input.



1333 posts

Uber Geek
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  Reply # 940366 25-Nov-2013 14:43
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I had the same issue, I wanted two sims on one account with the data pooled at the account level. Its a pretty easy thing to do if one provisions data at account level, not if its only done at connection level.

In the end my solution is simply to tether the second device to the first (IPhone) which works pretty well, but does require carrying around two devices. 
  
 




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