[WXC/VFX] cant dial 0800 number from VFX cisco SPA504G phone

Forums › Vodafone New Zealand › [WXC/VFX] cant dial 0800 number from VFX cisco SPA504G phone

smpnz

8 posts

Wannabe Geek

Topic # 136504 29-Nov-2013 13:30

Hello

I cannot contact ACC Nz govt number 0800 222 776 from my CISCO SPA504G phone.

WXC have suggested I try here. I can dial other 0800 numbers no problem. I get call cannot be contacted at this time. My call is leaving WXC no problem but is being recjected by ACC due to my settings I assume.

Any help appreciated.

grudge

266 posts

Ultimate Geek
+1 received by user: 26

Reply # 942908 29-Nov-2013 13:37

You will have to set the following on your phone :

Packetization time (P-TIME) 20 from 30.

And codecs in this priority :

1.G711A
2.G711U
3.G729

This should fix it, the packetization time is the main culprit for these calls failing as far as I can tell.

On this phone it's called RTP Packet Size :

https://i.imgur.com/aFGdZZY.jpg

dimsim

553 posts

Ultimate Geek
+1 received by user: 43

Trusted

Lifetime subscriber

Reply # 942909 29-Nov-2013 13:44

grudge: You will have to set the following on your phone :

Packetization time (P-TIME) 20 from 30.

And codecs in this priority :

1.G711A
2.G711U
3.G729

This should fix it, the packetization time is the main culprit for these calls failing as far as I can tell.

On this phone it's called RTP Packet Size :

https://i.imgur.com/aFGdZZY.jpg

shouldn't this be automatically configured in the provisioning file as its a supported handset?

grudge

266 posts

Ultimate Geek
+1 received by user: 26

Reply # 942910 29-Nov-2013 13:46

I believe he is using OpenVFX.

smpnz

8 posts

Wannabe Geek

Reply # 942925 29-Nov-2013 13:48

woohoo you are onto it.

I kept my codec order the same and change the 30 to 20 as suggested for the RTP Packet size and it works!

dimsim

553 posts

Ultimate Geek
+1 received by user: 43

Trusted

Lifetime subscriber

Reply # 942926 29-Nov-2013 13:50

grudge: I believe he is using OpenVFX.

aaahh.... what features or advantages would that give a user on a phone like this over an automatically provisioned device?

maverick

3594 posts

Uber Geek
+1 received by user: 79

Trusted

WorldxChange

Reply # 942928 29-Nov-2013 13:53

Nothing actually, when we auto provision we will take care of most of these things.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

coffeebaron

5410 posts

Uber Geek
+1 received by user: 2474

Trusted

Lifetime subscriber

Reply # 942929 29-Nov-2013 13:54

Bummer, now you have no excuse for not talking to a government department :(

Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

dimsim

553 posts

Ultimate Geek
+1 received by user: 43

Trusted

Lifetime subscriber

Reply # 942932 29-Nov-2013 14:03

maverick: Nothing actually, when we auto provision we will take care of most of these things.

so on a provisioned device the user for example could add another line from another provider?

maverick

3594 posts

Uber Geek
+1 received by user: 79

Trusted

WorldxChange

Reply # 942934 29-Nov-2013 14:04

yes as we only configure the lines we are using, we do however control the main SIP settings

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

dimsim

553 posts

Ultimate Geek
+1 received by user: 43

Trusted

Lifetime subscriber

Reply # 942936 29-Nov-2013 14:13

maverick: yes as we only configure the lines we are using, we do however control the main SIP settings

thanks, good to know. really just wondering why anyone would want to run one of these on open when the auto provisioning works so well.

i have a client running three in their home based business on an average DSL connection in the country and have had zero issues and fantastic call quality...

maverick

3594 posts

Uber Geek
+1 received by user: 79

Trusted

WorldxChange

Reply # 942937 29-Nov-2013 14:16

excellent that's great to hear dimsim,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

smpnz

8 posts

Wannabe Geek

Reply # 942938 29-Nov-2013 14:20

Where is auto provisioning set? Can my cisco phone be configured automatically by WXC?

dimsim

553 posts

Ultimate Geek
+1 received by user: 43

Trusted

Lifetime subscriber

Reply # 942940 29-Nov-2013 14:34

smpnz: Where is auto provisioning set? Can my cisco phone be configured automatically by WXC?

speak to wxc, come off openVFX, provide them with the mac address then enter the auto provisioning url ...

https://prov.xport.co.nz/configs/default/default$MA.cfg

or

http://58.28.20.69/configs/default/default$MA.cfg

reboot the phone and presto..

RunningMan

5407 posts

Uber Geek
+1 received by user: 1872

Reply # 942966 29-Nov-2013 15:57

dimsim:[snip]
speak to wxc, come off openVFX, provide them with the mac address then enter the auto provisioning url ...

https://prov.xport.co.nz/configs/default/default$MA.cfg

This.

It just works, and it works exceptionally well.

joshp

205 posts

Master Geek
+1 received by user: 1

Trusted

WorldxChange

Reply # 942967 29-Nov-2013 15:58

Also, with the SPA504G, you can set your 1st priority codec as G722 and enjoy the HD quality when calling another HD device :)

http://wxc.co.nz