[TelstraClear] Are you a speed junkie, a pretty damn quick guy or a friend of dial-up?

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Topic # 13675 23-May-2007 09:59

I was just interested in finding out how many on the site are Cable, PDQ or Dial Up customers.

My feeling is there may be more speed junkies (cable), than PDQ's and dial-up, but feel free to prove me wrong.

Just to let you guys know, I am a PDQ:er myself, gaming (xbox 360 and a bit of PC) and heavy content user, wish I could get cable though. I am used to my 26/2 unlimited from Europe!

Peter Hall

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Reply # 71829 23-May-2007 10:04

I am a quadruple play customer with Voice, TV, cable Internet and cellular.

In fact I made sure I had cable modem service available before I bought the house I am in now!

Not so much a speed freak but wanting a fast service (both downstream and upstream) that could meet the family's Internet usage requirements, some downloading and able to do video conferencing

On the whole I am pretty happy but customer service is a challenge!

Also it would be really good if the digital cable TV service had improved PQ. Comparing say TV3 over digital with Freeview is like VHS vs DVD!

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Reply # 71831 23-May-2007 10:07

I have TV, phone and a 10 Mbps/2 Mbps 80GB plan, although using only about 50GB/month. I use it mainly for work (work from home), but it was certainly a pre-requisite when we bought a new home. We would only consider buying a house in an area with TCL cable-modem and used to call the TCL help desk to check addresses before visiting open homes.

Light use of Joost here (some time during the day), some Internet gaming, RSS feed usage (running my own NewsGator Enterprise Server 24/7 with hundreds of feeds) and an Exchange Server. But mostly e-mail and web browsing really.

I am seriously thinking of getting a DSL connection with another provider as a backup though, since this is my home/work connection. What happens if the modem dies and I have to wait more than a day for a replacement?

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Reply # 71833 23-May-2007 10:17

Quadruple-play too (Phone x2, Digital TV, Cable Internet and Cellular data card). We also have a home-based business and have an Exchange server at home for our emails. If we are moving elsewhere, we also will be making sure the new place is cable-ready. Am very happy with the products, but not so much with the customer services and that's a huge let-down considering that there's a big advantage with TCL's products.

Same as Mauricio, if the modem died on us, how soon will we be able to get online again to re-establish our business communication link with our outside world?

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Reply # 71838 23-May-2007 10:25

...

I am seriously thinking of getting a DSL connection with another provider as a backup though, since this is my home/work connection. What happens if the modem dies and I have to wait more than a day for a replacement?

I considered DSL a while ago when cable was not good. Of course I would have had to move my phone line to Telecom and change numbers (not so much of an issue now). To install DSL on a second line would have cost me some exorbitant sum from Telecom to get a new phone line installed so I held off. Instead to prepare for that I asked TCL to install a second phone line (cheap at $15/month I think) and the plan was to ask Telecom to convert that number to a Telecom line on which I could install DSL. As a move from a competitor the installation would have been free so long as I signed up for some term.

But cable modem service has been reliable enough (apart from a 4 day outage I had which was a cable fault in the street) so the second line is now used mainly by my daughter! My plan is the 10/2 40G plan which seems to work okay. On average I spend $240/month for all TCL services apart from cellular so consider myself a valued customer! I hope they think so also

Larry

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Reply # 71841 23-May-2007 10:28

When I say backup, it's really backup - a second phone line (I don't care about the number) with a DSL account that I can use in the even of a cable-modem failure. And it must be DSL so that if the cable-modem network fails I have a second network access.

I don't mind if TCL has an outage of a couple of hours (bad, I know), but if my cable modem dies and I have to wait five days for a replacement than it's a serious business impact.

Back to the topic please!

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Reply # 71843 23-May-2007 10:39

We have cable (20/4) Digital TV and a second analogue TV Decoder. Phone is now IP based so is over the cable internet connection. Both my wife and I have Cell phones as backup for the IP phone.

The cable internet is provided by my work but I would have it regardless. As far as moving house although loss of cable would not stop us buying a house it would have a bit of weight to it.

As has been mentioned by a couple of others I feel Telstra have fantastic services that no one else can compete with but are let down badly by customer service but that is for another thread.

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Reply # 71854 23-May-2007 11:13

We're on ClearNet dsl direct from Telstra (used to be called "Tempest").

Extremely happy with the rock-solid connection (compared to TNZ dsl) at 5mb/512k with 30GB cap.
Overage charges are a bit steep though: 2c per MB ($20 per GB) when compared to say Xnet who charge $1 per GB....

Cheers, Matt....

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Reply # 71858 23-May-2007 11:32

Hello, good to see you guys hanging around now.

I've got:

80G plan, I use most of my traffic (just got my 80% notice)
I used to have TCL phone and TV as well - the phone has just been dropped (ported to WxC - can't beat voicemail routed to email!)
I am currently considering if I am going to drop TCL TV in favour of freeview/joost/bittorrent. Mostly due to the lack of a PVR.

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Reply # 71861 23-May-2007 12:09

Been a TCL customer since late 2003. I've very happy with the service. Started off with Phone+Internet+TV but I ditched the TV after awhile and switched to Sky Digital as the analogue cable signal on Saturn wasn't really my cuppa tea. This was before you guys switched to full digital transmission (so I assume the signal is just as good as Sky Digital nowadays?). Might consider it in the future.

I'm currently on the HighSpeed 10G cable plan (4 Mbps downstream / 2 Mbps upstream). Pretty good.

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Reply # 71871 23-May-2007 12:55

It sucks for us. We live about 200m from the TelstraClear building in Christchurch, but we can't get cable. It runs down the neighbouring streets, just not our one. We knew before we moved in, but we'd forgotten just had bad DSL was, especially for latency. Counter Strike just isn't the same as it was on cable...

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Reply # 71912 23-May-2007 16:09

I am on triple play, with an extra digital TV STB and extra phone line.

The cable internet is a 10/2 with 40GB cap, which we rarely go over.

We also made sure cable was available before moving in. Only to be told that once we had moved in, they may not be able to install the service due to the drop from the road to the house.

[OT] We chose TCL partly due to the girlfriends mum wanted TVSN, which has now gone. Also sadly missed is techtv [/OT]

I like it for the speed as we have a home business, alot of email usage, youtube, Joost, webbrowsing, irc/msn and some gaming.

JonC

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Reply # 71916 23-May-2007 16:24

I'm on triple-play cable as well - 4/2Mbps with a 20GB cap

Very happy with the internet service - especially the upload speeds. Only gripes are the buggy STB which dies and reboots every week or two, and getting through to customer service.

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Reply # 71935 23-May-2007 18:03

2x Cable accounts here, a 10/2 (general usage and business) and a 4/2 (joost etc)

the joost cable account was originally for server hosting, but I'm in between setups at the moment so its relegated to be a dedicated line to my mediacentre pc,

I'll be switching the 4/2 back to a 80gb 10/2 eventually, once I have my servers up and going.

on that note, anyword when we'll see cable speeds increased?

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Reply # 71942 23-May-2007 18:54

I am a non-TCL DSL user. I would be a cable user in a heartbeat if it was available in Hawkes Bay.

Dialup has no friends, dialup has only gimps, grandmas, and rural users...

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Reply # 71946 23-May-2007 19:07

I too, like Tony, am a non-TCL DSL user and would also switch to cable quick smart if available in my part of Churton Park, Wgtn (that's the older part). Alas, the cable finishes about 300m up the road and we have no lampposts on my street (though funny enough, cable is available further down the hill).

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