Hi everyone, this is a copy of an email I sent to TCL two days ago for which I have not had a reply yet.

" Your question has been received. You should expect a response from us within 24 hours."

"My customer number is ********. In February of this year I signed up for your phoneline and high-speed internet. After a wait of around four months, a technician came to install these for me. During the installation it was discovered that no line for the phone had been installed.
The internet was set up and a week or so later someone else came regarding the phone line, which they also could not find. After this I was scheduled for a drop bury on 17-5-07 which, as far as I know, never went ahead.
I phoned 0508 887 466 and was told that someone would call me back that afternoon. They did not. The next day I rang back and was informed that the line for the phone had already been installed and they would send a technician to perform the installation for me.
This morning (23-5-07), the technician was here and he informed me that the installation could not go ahead because there is no phone line under the ground.
I am very disappointed with the service I have been receiving from TelstraClear and I would like to know what you will do in order to make up for the way this situation has been handled."

Any suggestions? Communicating by phone and by email seem to have gotten me nowhere and my partner and I are beginning to get very frustrated.