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timmmay

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#13738 27-May-2007 01:13
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My usage meter hasn't changed in two days, despite me downloading at least a GB of data. 25/5 2:33 is the last time I got new data
using TUC - i've checked manually and it's correct. Anyone else find the usage meter's stopped working?

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Nety
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  #72347 27-May-2007 09:16
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Yes does seem to have stopped. I have been sitting on 65% for the month for the last couple of days too.







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rscole86
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  #72360 27-May-2007 10:11
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Mine has also stopped, in stuck at 70% or 69.85% according to TUC. And it hasnt updated since sometime on the 25/05.

I have no idea if I have used my 12gig or not Undecided

sbiddle
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  #72366 27-May-2007 10:35
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TUC just connects to the usage meter and scrapes the data from it. I suspect TCL have made a change to this which is stopping TUC from working because the online usage meter is correct.

It's happened a few times in the past so expect a program update, I'll have a look at the TUC forums and see if anybody has mentioned it.




timmmay

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  #72367 27-May-2007 10:36
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sbiddle: TUC just connects to the usage meter and scrapes the data from it. I suspect TCL have made a change to this which is stopping TUC from working because the online usage meter is correct.

It's happened a few times in the past so expect a program update, I'll have a look at the TUC forums and see if anybody has mentioned it.



That's not true, TUC is showing exactly the same as what I see when I log into the web client.

davidcole
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  #72370 27-May-2007 10:46
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i thought the same as sbiddle, since I have a program that scrapes like TUC, but after connecting to usagemeter found it hasn't moved since Thursday/Friday morning.




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rscole86
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  #72371 27-May-2007 10:47
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On the 25/05 I was showing 70% of my limit used on bith TUC and the online usage meter.

On the 26/05 I used 5gig, as per the online usage meter, yet my usage is still only 70%.

So I still think there is a problem somewhere.

davidcole
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  #72372 27-May-2007 10:55
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aah, if you go right through and download the current month via excel you can get you up to date usage.... it's just not updating the numbers at the bottom, which is what tuc and most users would be looking at.




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rscole86
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  #72373 27-May-2007 11:06
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Yeah I just checked davidcole, you are right.

TCL are not updating the figures below the chart. Even though the chart has been updated. IE the graph is correct for me, just not the total usage.

Unless I do as davidcole said, and downlaod the csv, and total the usage for the month.

It is out by around 7gig for me.

TelstraClear
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  #72467 28-May-2007 09:37
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The fault with the usage total displayed with the usage graph was resolved on Sunday May 27th.
We apologise for the inconvenience.

Murray Judd
Product Manager - Consumer Internet
TelstraClear


rscole86
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  #72469 28-May-2007 09:40
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TelstraClear:

The fault with the usage total displayed with the usage graph was resolved on Sunday May 27th.
We apologise for the inconvenience.

Murray Judd
Product Manager - Consumer Internet
TelstraClear



Thanks Murray!

Yes mine is now working fine, both with TUC and the online usage checker.

Thanks for actually letting us know, and not trying to hide any problems, like some companies do!

timmmay

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  #72484 28-May-2007 10:47
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I use the usage meter to make sure I stay within my budget, having it not work costs money, TC should be offering credit when their systems fail costing people money.

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