Problem getting new fixed-line connection when previous Telecom worked

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nissan

2 posts

Wannabe Geek

#138075 19-Dec-2013 07:32

Is my experience unique ?

My partner is trying to get a simple Vodafone fixed-line connection. We already have a working ADSL. The Telecom fixed-line previously at this address was working fine for decades. Our connection was scheduled to be connected on Monday - it is now Thursday.

We have been emailed to tell us that a Chorus technician would contact us about a visit but no calls - just the falsity that our fixed line connection was now working.

We booked for this service well in advance but Vodafone did not deliver - looks like we will not get a fixed-line by Xmas.

RunningMan

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#954610 19-Dec-2013 07:47

Are you talking fixed line phone or xDSL?

Is this in addition or instead of your current ADSL?

What have Vodafone said is the reason for the delay?

sbiddle

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#954615 19-Dec-2013 08:13

So you've got ADSL now but want a 2nd connection into your premises? If so there are many reasons why this isn't always a straight forward request, typically because you've either got an old lead-in into the premises that doesn't support two lines.

trig42

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#954623 19-Dec-2013 08:47

It sounds to me like the OP currently has been provisioned a Naked ADSL service, but would like to go to a voice+ADSL service. Don't see the problem with doing this.

Maybe not though, as mentioned, if trying to get another line in, it could be difficult.

Demeter

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#954643 19-Dec-2013 09:36

Hi Nissan,

Intact re-assignments between providers generally do not require physical technician intervention. If you've got a Chorus tech booked, I'm assuming something about your connection is changing? Are you moving on to the Red Network? Are you changing to Naked DSL or to UFB?

It would be good to know if you've already spoken with the call centre to find out what the delay is so we can follow up further for you.

Cheers,
Lon

nissan

2 posts

Wannabe Geek

#954654 19-Dec-2013 09:50

We had Vodafone ADSL - (naked broadband) all working. We asked for a standard fixed-line to be added.

The previous owner had a Telecom fixed-line - working.

The problem is that all communications with Vodafone - voice and SMS and email - have not produced the working line.

They have told us twice that a "Chorus" technician would come around after ringing first but none has.

Demeter

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One NZ

#954682 19-Dec-2013 10:20

nissan: We had Vodafone ADSL - (naked broadband) all working. We asked for a standard fixed-line to be added.

The previous owner had a Telecom fixed-line - working.

The problem is that all communications with Vodafone - voice and SMS and email - have not produced the working line.

They have told us twice that a "Chorus" technician would come around after ringing first but none has.

Yup, you're going to need an onsite tech for that, regardless of the line having been intact in the past. I can check what the delay for the onsite visit is for you, can you please PM me your customer details?

Cheers,