[WXC/VFX] xnet usage meter

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Batwing

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#13818 30-May-2007 19:12

Hi,

I am on the River plan with my usage cap set to $40.00 per month, or 5.91GB. However the usage meter shows I am to be charged $40.19, having alread had my speed capped. The online accounts function displays that my accountable traffic is 6.09GB (matching the downloadable usage meter).

It appears that I am being charged at the FLS even though my speed has been cut, is this simply an inability of the usage meter to distinguish between capped and uncapped accounts?

Cheers, Ashley

grant_k

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#72883 30-May-2007 19:33

AFAIK, the Usage Meter simply displays your Total Usage with a breakdown between Local/National/International.

The Usage Meter doesn't care whether your speed has been throttled or not, it simply continues to clock up the Megabytes.

However -- DON'T WORRY! -- you won't be charged for any data used beyond your chosen cap.

Max it out as much as you like but don't expect to get too much traction at 64kbps...

Batwing

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#72884 30-May-2007 19:36

All is good then :)

Thank you.

grant_k

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#72885 30-May-2007 19:38

Here is an example showing a month where our usage went beyond the data cap last year:

Traffic Accounting
	Totals		Send	Receive
local	20 MB	(0.02 GB)	10.52 MB	10.18 MB
national	995 MB	(0.97 GB)	357.98 MB	637.85 MB
international	11230 MB	(10.97 GB)	4810.46 MB	6419.81 MB

Traffic accountable	11230 MB	(10.97 GB)	4810.46 MB	6419.81 MB
Traffic cap	10240 MB	(10.00 GB)

But we still only paid the fixed price for 10GB

Batwing

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#72886 30-May-2007 19:46

Thanks for clearing that up, figures always help with understanding :)