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#138426 3-Jan-2014 16:16
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Phone A - 021 AAAAAA
Plan X

Phone B - 021 BBBBBB
Plan Y

Can I change Phone B (021-BBBBBB) to plan X and Phone A (021-AAAAAAA) to Plan Y?






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Master Geek


  #960809 3-Jan-2014 16:29
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If the 2 numbers are under the same customer account it is possible

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  #960822 3-Jan-2014 16:41
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I would say better off doing a MSISDN swap between the 2 connections

 
 
 
 




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  #960826 3-Jan-2014 16:46
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johnr: I would say better off doing a MSISDN swap between the 2 connections


Sorry JohnR. What does this mean? Who do I approach to get this done?





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Ultimate Geek


  #960847 3-Jan-2014 17:00
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He means swapping the two mobile numbers around.



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  #960852 3-Jan-2014 17:07
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How do I do this?





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  #960855 3-Jan-2014 17:15
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The process is easy if you know it



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  #960858 3-Jan-2014 17:23
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johnr: The process is easy if you know it


how??? who can tell me this??





 
 
 
 


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  #960860 3-Jan-2014 17:26
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I don't want to go into detail of the process as it will add zero value to you, 777 should be able to do it

John



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  #960862 3-Jan-2014 17:29
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johnr: I don't want to go into detail of the process as it will add zero value to you, 777 should be able to do it

John


Thank goodness! Finally I have the answer - so 777 should be able to this!

Thanks





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  #960880 3-Jan-2014 17:39
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777 Should be able to but getting their head around it can be a bit difficult,

Cause you need a dummy MSISDN while the changes are going on, I know it inside out and can do it with my eyes shut

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Wannabe Geek


  #962584 7-Jan-2014 17:13
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When you dream of work systems do they function exactly as they do in real life?

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  #962587 7-Jan-2014 17:29
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GiantSeaPanda: When you dream of work systems do they function exactly as they do in real life?


They function fine sometimes it's just difficult getting your head around the actual change

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  #962595 7-Jan-2014 17:39
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johnr: 777 Should be able to but getting their head around it can be a bit difficult,

Cause you need a dummy MSISDN while the changes are going on, I know it inside out and can do it with my eyes shut


What, you mean you click the button on the CSR app and it does it for you ;)





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Ultimate Geek


  #962685 7-Jan-2014 19:57
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johnr: I know it inside out and can do it with my eyes shut


If only Siebel was that easy in real life  :)




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  #962899 8-Jan-2014 00:37
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hyperman:
johnr: I know it inside out and can do it with my eyes shut


If only Siebel was that easy in real life  :)


It is

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