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Forums › One NZ (including Farmside) › Vodafone plan swap - possible?
nakedmolerat

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#138426 3-Jan-2014 16:16
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Phone A - 021 AAAAAA
Plan X

Phone B - 021 BBBBBB
Plan Y

Can I change Phone B (021-BBBBBB) to plan X and Phone A (021-AAAAAAA) to Plan Y?

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Predated
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  #960809 3-Jan-2014 16:29
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If the 2 numbers are under the same customer account it is possible



johnr
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  #960822 3-Jan-2014 16:41
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I would say better off doing a MSISDN swap between the 2 connections

nakedmolerat

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  #960826 3-Jan-2014 16:46
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johnr: I would say better off doing a MSISDN swap between the 2 connections


Sorry JohnR. What does this mean? Who do I approach to get this done?



mrgsm021
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  #960847 3-Jan-2014 17:00
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He means swapping the two mobile numbers around.

nakedmolerat

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  #960852 3-Jan-2014 17:07
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How do I do this?

johnr
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  #960855 3-Jan-2014 17:15
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The process is easy if you know it

 
 
 
 

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nakedmolerat

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  #960858 3-Jan-2014 17:23
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johnr: The process is easy if you know it


how??? who can tell me this??

johnr
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  #960860 3-Jan-2014 17:26
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I don't want to go into detail of the process as it will add zero value to you, 777 should be able to do it

John

nakedmolerat

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  #960862 3-Jan-2014 17:29
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johnr: I don't want to go into detail of the process as it will add zero value to you, 777 should be able to do it

John


Thank goodness! Finally I have the answer - so 777 should be able to this!

Thanks

johnr
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  #960880 3-Jan-2014 17:39
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777 Should be able to but getting their head around it can be a bit difficult,

Cause you need a dummy MSISDN while the changes are going on, I know it inside out and can do it with my eyes shut

GiantSeaPanda
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  #962584 7-Jan-2014 17:13
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When you dream of work systems do they function exactly as they do in real life?

 
 
 
 

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johnr
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  #962587 7-Jan-2014 17:29
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GiantSeaPanda: When you dream of work systems do they function exactly as they do in real life?


They function fine sometimes it's just difficult getting your head around the actual change

TwoSeven
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  #962595 7-Jan-2014 17:39
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johnr: 777 Should be able to but getting their head around it can be a bit difficult,

Cause you need a dummy MSISDN while the changes are going on, I know it inside out and can do it with my eyes shut


What, you mean you click the button on the CSR app and it does it for you ;)




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hyperman
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  #962685 7-Jan-2014 19:57
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johnr: I know it inside out and can do it with my eyes shut


If only Siebel was that easy in real life  :)




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johnr
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  #962899 8-Jan-2014 00:37
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hyperman:
johnr: I know it inside out and can do it with my eyes shut


If only Siebel was that easy in real life  :)


It is

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