Vodafone, why don't you want my money?

Forums › One NZ (including Farmside) › Vodafone, why don't you want my money?

jarledb

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#138531 7-Jan-2014 23:39

Is it too late in the night to be allowed to top up the phone or what is going on?!

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johnr

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#962882 7-Jan-2014 23:59

It's almost the middle of night this is generally when planned work happens, A notice is up on the Vodafone NZ site about the planned work tonight and how a outage will happen

" PLANNED MAINTENANCE - Mobile Customer Care Management Systems, Self Services & Electronic Payments "

Coil

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#962888 8-Jan-2014 00:16

We do want you money, But not while we are undergoing planned maintenance as John said.

jarledb

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#962904 8-Jan-2014 01:15

There is no mention of the planned maintenance when trying to access the top-up page. Neither did I see any notice of it on the front page of vodafone.co.nz.

johnr

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#962926 8-Jan-2014 06:59

jarledb: There is no mention of the planned maintenance when trying to access the top-up page. Neither did I see any notice of it on the front page of vodafone.co.nz.

Was on our stats page and the Vodafone NZ community

NikT

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#962968 8-Jan-2014 08:36

jarledb: Is it too late in the night to be allowed to top up the phone or what is going on?!

Hey Jarle,

Sorry for the inconvenience with this one - Certainly not intended to discourage you from topping up.

The maintenance ran from midnight to 3am (These things are usually, naturally, planned for the periods people are less likely to be using them - Night owl myself!), so just a case of unfortunate timing. Should all be up & running now.

If you ever have issues like this in the future, there's a few places we regularly post up planned work & outages:

- The Vodafone Network Status page

- The exTelstraClear Network Status page

- The Network Status page on Vodafone Community

- Current cell site upgrades on the Vodafone mobile site

Hope that helps, and thanks for letting us know.

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech