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198 posts

Master Geek
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# 138674 13-Jan-2014 09:51
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I am holiday at Mount Maunganui. I have an iPhone on Vodafone. Can anyone explain to me why some of my incoming calls go straight to voicemail when the phone is not being used by me, while other calls come in as normal. I have checked the phone settings, there are no diverts etc on and everything looks fine. Is this a Vodafone issue or a phone issue?

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19282 posts

Uber Geek
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  # 965930 13-Jan-2014 09:59
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Incoming calls can reach VM when phone is on for many reasons, This could not be answered on Geekzone any answer would just be a guess, examples need to be checked out

1) Cell Congestion
2) Cell Fault
3) Handset fault
4) Interference on serving cell
5) Transmission issue to serving cell
6) Planned work to cell

list goes on



198 posts

Master Geek
+1 received by user: 3


  # 965938 13-Jan-2014 10:14
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It happens consistently to my daughter from her mobile also on Vodafone, has happened several times from callers on landline, never happens to son, also on mobile on Vodafone. Very confusing and frustrating.

 
 
 
 


19282 posts

Uber Geek
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  # 965942 13-Jan-2014 10:19
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Record examples, Time / Date / location sounds like this does need to be looked into further,

Once you have say 5 examples log a ticket to 777 with these examples so the serving cell for that location can be checked out, More accurate examples easier to find issue and request the INC (fault) number before ending the call and note it down and keep hold of it

Serving cell KPIs will be checked by the correct team, As advised more examples the better

1830 posts

Uber Geek
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  # 966832 14-Jan-2014 14:22
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Vodafone were quite active in trying to resolving such an issue for me when I had this problem in a particular area of town some time back. Give them a call armed with the times and locations

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