Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BDFL - Memuneh
61503 posts

Uber Geek
+1 received by user: 12218

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 13905 4-Jun-2007 18:14
Send private message

After reading all the horror stories around here, it's good to have some different experience to report... Yesterday at about 6pm I contacted the Paradise help desk through e-mail, asking to move an e-mail mailbox from someone else's account (MIL, mother-in-law) to my account, because she had closed her own Paradise account when moving to broadband with another provider (unfortunately they don't live in a TCL area).

The reply e-mail, asking for a phone call from my MIL to confirm the request came in the morning, even though it was a holiday. After confirmation the move was completed in less than 24 hours total. All done via e-mail and no wrong configuration or anything terrible.

I know it's Paradise.net, and albeit they are technically TelstraClear, I am not sure they share the help desk. But it is still the same company, and a very good service.






Create new topic
4299 posts

Uber Geek
+1 received by user: 83

Moderator
Trusted
Lifetime subscriber

  Reply # 73395 4-Jun-2007 18:37
Send private message

Ive also had good support from the paradise team in regards to moving email address's.

When I setup my account, I got the GF and her mother to move their work account over to mine, that was transferring a paradise to a clear.net account.

One of the email address's that they had was for the GF's sister. (I never knew she even used it).

However her partner asked paradise if he could get it transferred to his account, paradise said they couldnt even though I had closed the account. He was told I needed to authorise it, I sent them an email and as of the next day it was done!

So congratulations there TCL!

Nate wants an iphone
3903 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 73397 4-Jun-2007 20:26
Send private message

At the risk of derailing the thread - There was a recent article about another major provider (XTRA). It is nice to see these providers such as paradise and Xtra in a positive light now and then, considering the level of punishment they receive on the forums (some of it deserved, some of it trolling).





webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.