Fading out low user customers?

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rayonline

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Topic # 139259 2-Feb-2014 17:30

Is it? It's been a while I looked at the VF site. I have accounts with VF and 2D since I have phones with such frequencies. I was surfng around VF's Prepay webpage and it didn't list Prepay Smart's standard pricing plans, I had to logon and see my profile (49c/min). They did list Supa Prepay and its 89c/min calling rate but it was not listed after you click Prepay from the homepage you had to click Prepay Smart "bundles" and then it listed Supa Prepay.

It seems also that Vodafone prepay only have $19 plans. Telecom at least has a $9 monthly plan and their $19 and $29 ones.

Low users seems more received with 2D and Skinny. Ie 2D's $8 chat pack and their standard $19 combo's and Skinny's $16 combo, text packs and their weekly plans. It makes sense that if you are going to make a phonecall for a few minutes to order a $4/week pack just before you dial out ... :D

johnr

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Reply # 978973 2-Feb-2014 17:37

PrepaySmart has other addons that range from $3 to $6 and they are minutes , data that last a day a week or weekend minutes

If you logged in to your online profile did you not click on " My plans and services " then " My plan and addons " ?

Smart Boosts and then you have Boost chat , Boost data , Smart data for today , Smart mins for today

John

rayonline

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Reply # 978980 2-Feb-2014 17:50

I must be the only one who is dumb with this ...

Homepage - Mobile - Prepay
http://www.vodafone.co.nz/prepay/

It list the $19 and $25 packs.

Then if I choose Prepay Smart
http://www.vodafone.co.nz/prepay-smart/

I get the $19 and $25 plan with the casual 49c calling rate right at the bottom of that webpage.

OTOH if I simply go to Homepage - Mobile - Add on
http://www.vodafone.co.nz/mobile-plans/add-ons/

But it's not that ordinary usage for the average user.
$20 family unlimited usage
$8 international text.
$12 Asia calling and text pack.
$2 for 60min calling.

I cannot find them ... .
I tried to logon to MY VODAFONE again and I only have 3x $19 packs and 1x $25 pack that I can purchase.

These are:
Prepay 4G $19
Smart19Data
Smart19Talk
Smart19andNZBM

I am just on the Prepay casual 49c rate plan as of now .... Do I have to purchae a pack before I get the other deals?

eXDee

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Reply # 979029 2-Feb-2014 20:27

Semi related, but i've always found vodafone's new site a bit difficult in terms of finding out information quickly, particularly relating to addons. I can't put my finger on it, but it doesn't feel like i can quickly glean all available plans and addons from a quick glance, and i have to read a lot of text to make sure i havent missed anything.

JimmyH

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Reply # 979040 2-Feb-2014 20:53

I think that's true for all telcos, more or less. As I understand it, it's pretty much intentional.

I recall Teresa Gattung being embarrassed a while ago when one of the presentations that she gave appeared in the media - where she explicitly said that one of the approaches Telecom adopted was to have a confusing array of plans, modifiers and add-ons - to deliberately make it difficult to directly compare its offerings to those of telcos.

johnr

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Reply # 979048 2-Feb-2014 21:09

Ray as above you advised you logged in, Once you are logged into your Prepay account you can see the addons I am speaking about above,

Or if you have the Vodafone mobile Android / iOS app installed you can see them as well

John