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209 posts

Master Geek


# 139551 12-Feb-2014 16:00
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We were one of the first Telstra customers to get a T-Box and were less than impressed with it's performance.  It used to freeze up a lot and we had the box replaced and still it got no better.  We put up with it for longer than we really should as Telstra were always promising that fixes were coming but in the end the whole box totally died and we switched to Sky and we have had no issues with that at all.  We still kept our Internet and phone with TCL so now we are with Vodafone.  We recently wanted to switch our plan with Vodafone and thought the plan included a discount with our Sky box.  We're currently going through a complaints procedure with Vodafone after being mucked around by so many different people but long story short if we want to stay on the plan we have we may have to go back to T-Box or Vodafone TV as I believe it is now called.  After our experience with the T-Box I'm a little nervous about this.  Has the product changed/improved/gotten worse? Thanks.

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6615 posts

Uber Geek
Inactive user


  # 985238 12-Feb-2014 16:05
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We have a few customers on these with feedback that you maybe looking for.

@rokki will provide a fairly good answer. I have a test one at work. Not a single issue. Great quality no freezing. (This is UFB TV not cable) Same device really)

222 posts

Master Geek


  # 985242 12-Feb-2014 16:10
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They still have the freezing issues, recording issues and slow IR receiving/changing channel issues as in the past.  There was a lot of talk that the new firmware would fix the problems, but they are still acting the same way as old.  I have a couple of clients who put up with the issues as Vodafone gave them a year free T-Box with their package.  Some boxes never have any problems, but the vast majority do have issues.






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147 posts

Master Geek

Subscriber

  # 985244 12-Feb-2014 16:13
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I have been a broadband cable customer for years, but we only got a T-Box relative recently - about March or April last year, I forget when.

Regarding freezes, I had heard bad things but our unit has been OK. Only had a few in almost a year of use. We push the power button on the remote to put it in standby almost every night, not sure if that helps prevent freezes though.

The user responsiveness, however, is still very poor. It's about two seconds after a push of the Guide or Favs button before anything happens.



209 posts

Master Geek


  # 985254 12-Feb-2014 16:31
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Hmm - doesn't sound good. Even only a "few" freezes is too many for me considering we've not had these issues with our MySky. We'll wait and see what Vodafone come back with. Our biggest complaint is that Vodafone are now charging us for their TV despite us having MySky. Honestly if we didn't like their broadband so much we'd leave.

511 posts

Ultimate Geek


  # 985255 12-Feb-2014 16:32
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Its a hopeless box. remote is slow, the recording cuts off the end of every show when its full the device crashes.

1028 posts

Uber Geek

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  # 985306 12-Feb-2014 17:28
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ChristineNZL: We were one of the first Telstra customers to get a T-Box and were less than impressed with it's performance.  It used to freeze up a lot and we had the box replaced and still it got no better.  We put up with it for longer than we really should as Telstra were always promising that fixes were coming but in the end the whole box totally died and we switched to Sky and we have had no issues with that at all.  We still kept our Internet and phone with TCL so now we are with Vodafone.  We recently wanted to switch our plan with Vodafone and thought the plan included a discount with our Sky box.  We're currently going through a complaints procedure with Vodafone after being mucked around by so many different people but long story short if we want to stay on the plan we have we may have to go back to T-Box or Vodafone TV as I believe it is now called.  After our experience with the T-Box I'm a little nervous about this.  Has the product changed/improved/gotten worse? Thanks.


Hi Christine ( I recognise the name from long ago).

I'm not sure how the Vodafone rep can say that everything is fine but then I guess it's his job to make them look awesome ;-) This is not not entire truth.  I think I remember when you left for Sky so I will try to put it in that context.
1. No new functionally has been added since you left although some of the bugs have disappeared or at least improved.  This is disappointing as you left a long time ago.
2. Recording failures seem to have disappeared (accept schedule conflicts of course, but that is working as designed)
3. freezes are rare or non existent
4. Some pixilation and shudder still exists from time to time on live TV.
5. Remote responsiveness has improved slightly since the UI was simplified (vodafone colours) but to be honest it is still crap.
6. As for the colours of the UI, you will either not mind them or hate them ;-)
6. Sky Go works for Vodafone customers but there is still no way to remote record.

Cheers
Kirk.



209 posts

Master Geek


  # 985319 12-Feb-2014 17:44
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Yes I was a regular poster with the T-Box issues.  We finally got a satisfactory response from Vodafone and the long and short of it is we will NOT be switching to a T-Box/Vodafone TV and will keep our MySky.  Thanks for all your replies.  Hearing from you all has made me confident we have made the right decision.

Thanks
Christine


 
 
 
 


401 posts

Ultimate Geek


  # 985320 12-Feb-2014 17:45
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I was one of first t-box customers and have never had major problems.
But i agree the remote suffers extreme lag and even with tinkering i still occassion lose the end of shows even though there is space on box.
Oh yeh, occassional pixallation.

Having said this, i like the all in one service and no need for dish.

44 posts

Geek


  # 985321 12-Feb-2014 17:49
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Also received a t-box about 10 months ago. Never experienced any freezing and have never needed to reset. Looks like it took awhile but that aspect is now fine, at least for me.

Responsiveness is sluggish but useable. Not a lot worse than an mysky box in my opinion.

Still has a few usability issues though (no skip, can only buffer both ends of recording so you have to FF every recording to start watching etc. etc.).

It is certainly not wonderful, but I would not pay additional money for a myskp box. Your mileage may vary!


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  # 986349 12-Feb-2014 19:49
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Back when TCL first announced T-Box, we got on quick and managed to secure double installation for our home. At later stage, we found that we don't use the second T-Box that much and cancelled it. We kept the other one for lounge and it has been working great and never had the terrible freezes like many people - in those early days.

The menu can be slow in response, and I use Logitech Harmony for universal remote so the experience is slower, however at times I do use the T-Box remote and it has pretty good responses though.

Anyhow, in short, it's working great with the launch day unit ever since. Love to see more features coming out for it a la MySky with smartphone apps support.




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283 posts

Ultimate Geek


  # 986411 12-Feb-2014 21:25
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The freezing issues we were experiencing stopped in the latest update. 

If you are used to MySky automatic disk space management where it deletes oldest first, don't move.  That option is available on the T-Box, but it doesn't work.  Randomly recordings will fail due to out of disk space.   Vodafone basically say to delete stuff manually (which takes forever).   I don't really see the point in an option that doesn't  work, the whole point of the option is so you don't need to delete manually.



209 posts

Master Geek


  # 986552 13-Feb-2014 07:56
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We have never had a problem with MySky deleting programmes but then again the most disk space we have ever used is 40%.

1038 posts

Uber Geek


  # 986555 13-Feb-2014 08:03
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I would concur that whilst not brilliant, the T-Box now is pretty good and in no way as bad as it was at first ( I was an early adopter too so know your pain)

The fact that you can get a bundle of internet, phone and Sky for about $115 a month means I'm happy to wait a couple of seconds for a menu! ;o)

563 posts

Ultimate Geek


  # 986580 13-Feb-2014 08:56
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kharris: 
3. freezes are rare or non existent


They definitely are a lot rarer not than they used to be. I still get the odd "program freezes everytime" issue whereby every now and then a recording will freeze the entire TBox at a certain point in the recording and will continue to do so everytime it is played. I reckon its because there was a glitch in the video/audio stream which the TBox processor can't handle properly or something. 


152 posts

Master Geek


  # 986589 13-Feb-2014 09:10
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I was an initial user (sufferer) of the T-Box, and gave it back in disgust after two years. However with the offer of a "free" one in December we had another go - and it is like another box. Much, much better, and (touch wood) reliable. Things have changed.

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