Why do my VDSL orders keep getting lost?

Forums › Vodafone New Zealand › Why do my VDSL orders keep getting lost?

richieg

10 posts

Wannabe Geek

Topic # 140604 14-Feb-2014 18:41

Week 3 waiting to get switched to VDSL. Have rung Vodafone several times and each time I get the sorry your order seems to have been lost. Is there someone out there that can help me, as the call centre operators only keep saying ring back and ask tomorrow, as procurement aren't answering there phones.

I just want to know my order is in place and that the upgrade is being actioned. Have everything with Vodafone. So don't really want to move ISP's.

Coil

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Reply # 987434 14-Feb-2014 18:43

Hi. Pm me or vodafonedylan or Demeter. We will have it sorted fairly quickly. Cheers

richieg

10 posts

Wannabe Geek

Reply # 987445 14-Feb-2014 18:52

Thanks, have PM'd you.

richieg

10 posts

Wannabe Geek

Reply # 987500 14-Feb-2014 20:02

Still awaiting a reply to my PM.

Coil

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Reply # 987505 14-Feb-2014 20:12

Sorry. Friday night and on phone haha. I got it and didn't have any account info??

Demeter

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Reply # 987786 15-Feb-2014 14:54

I think I've got it - you're not the account holder so that complicated things a bit. :) Will PM you.

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz

jeffnz

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Reply # 987788 15-Feb-2014 14:58

3 people support this post

richieg: Still awaiting a reply to my PM.

given these people do this in their own time I would think a little patience and politeness would go a long way.

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richieg

10 posts

Wannabe Geek

Reply # 987795 15-Feb-2014 15:11

@Jeffnz, I received a message, and naturally assumed a reply would be received, don't need you getting all uppity about things and trying to stir up unnecessary discussions.

Your comment was totally unnecessary.

richieg

10 posts

Wannabe Geek

Reply # 987796 15-Feb-2014 15:16

All sorted, thanks for the help. Totally appreciated

Demeter

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Reply # 987797 15-Feb-2014 15:18

It's okay we're on to it now - the thread can be taken offline. Cheers everyone!

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz

jeffnz

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Reply # 987808 15-Feb-2014 15:49

2 people support this post

richieg: @Jeffnz, I received a message, and naturally assumed a reply would be received, don't need you getting all uppity about things and trying to stir up unnecessary discussions.

Your comment was totally unnecessary.

Not unnecessary at all as it appeared your expectations were that this should happen immediately and that is just being rude especially as this isn't a Voda site nor are these people under any obligation to help you.

If you are offended then so be it but at least think about how you frame your requests next time.

As to discussions, this is a forum not a private thread site so expect that some will have opinions that you may not be happy about.

Good that you now have some answers, all is well with the world again

Galaxy S7 Edge

Garmin Vivoactive HR