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65 posts

Master Geek


Topic # 14123 16-Jun-2007 18:23
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Hi,
I've sent the message to feedback@xnet as well so apologies if you see it twice. I signed up about 4 days ago and have recieved my letter from XNET about 2 days ago. I've ordered a WAGxxx2v router, and while it arrives I've been lent the above device by the shop keeper to allow me to ensure that my line is all working. However I cannot seem to connect to xnet via the adsl model.

The settings I'm using are:
UID preetsangha@adsl.xnet.co.nz
PPPoA
VPI 0
VCI 100
Auth PAP 10 mins
MTU 1500
PVC new
QOS UBR
PCR 0 cps
SCR 0 cps
MBS 0 cells
CDVT 0 usecs

default gateway = true

Firewall and NAT off


Encapsulation VC (as opposed to LLC)
Idle timeout 60 secs
Keep live

FWIW : I'm connection via ie (and firefox) over ethernet (192.168.1.1) the device (no usb allowed!!!!!), via Vista Ultimate

This the first adsl connection I've set up in NZ so sorry if its a newbie question. I'm current posting this via dialup on xnet, but will not stay on long as I don't want to abuse the dialup.

Preet

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  Reply # 74915 16-Jun-2007 21:42
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Try switching NAT on




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

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Master Geek


  Reply # 74916 16-Jun-2007 21:56
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thank you. But doesn't nat require a valid IP connection, with would require PPP which in turn requires an adsl connection up? I had another go, after reseting the modem to factory settings. I notice that the ADSL light now flashes as though its trying to set up a connection, but nothing beyond that point.

I will however try what you have said....

 
 
 
 




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Master Geek


  Reply # 74919 16-Jun-2007 23:00
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yep tried that same prob. I did find a modem config setting that lets me choose between MMODE, T1413, GDMT, GLITE, ADSL2, ADSL2Plus. I've tried each but to no avail. Am I right in ting MMODE should work out which is correct?

THanks preet

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  Reply # 74926 17-Jun-2007 10:00
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I'm not familiar with that model of router. Usually the ADSL light blinking means it sees ADSL on the line and is trying to sync, then it goes solid. This is different to it actually authenticating. My guess is there is either a problem with ADSL actually syncing, or it is not authenticating. Check all your filters etc, unplug all other phones in the house.
Does the router have a status page? It should give you info on the current ADSL status, i.e. does it sync - will have up/down speeds and does it authenticate - will show it is connected.
See what info you can find looking through the options.
GDMT should be correct.
Not sure what Auth PAP 10 mins means though





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 74928 17-Jun-2007 10:41
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Remove all phones from the line and all filters, connect the modem streight to the wall socket to make sure it is not something else causing problems.

Have you already signed up for ADSL at that address and is it already enabled on that line?  ADSL is a recent development and lines are not ADSL enabled by default.  If you have not had ADSL at the address before, then you will not get sync.

Go into the modem setup screen and find the line parameters.  It will show if you are synced with the exchange but not authorised with the ISP, or if you are not even synced to the exchange.

The house might have a central splitter installed, in which case there will be a dedicated RJ11 ADSL socket and your modem will not work on any of the other rectangular phone sockets.




You can never have enough Volvos!




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Master Geek


  Reply # 74930 17-Jun-2007 10:48
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Ok tried that. no luck. I was watching the modem status page and all it ever says is :

Modem Status
 
Connection Status   Connecting...
Us Rate (Kbps)   0
Ds Rate (Kbps)   0
US Margin   0
DS Margin   0
Trained Modulation   Not Trained
LOS Errors   0
DS Line Attenuation   0
US Line Attenuation   0
Peak Cell Rate   0 cells per sec
CRC Rx Fast   0
CRC Tx Fast   0
CRC Rx Interleaved   0
CRC Tx Interleaved   0
Path Mode   Interleaved
DSL Statistics
 
Near End F4 Loop Back Count   0
Near End F5 Loop Back Count   0



The connection status changes to Disconnected when I set the modem type to ADSL2/+ otherwise just this.

Looks like a its trying to sync and not getting to auth. Time to call support I suspect.

Thankyou for trying.

Preet



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Master Geek


Reply # 74933 17-Jun-2007 11:05
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They concur, but wait until tomorrow and try again with the WAGxxx. I suppose thats only fair - otherwise I'll need a Telecom visit :-(

Thanks all, wil report back

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  Reply # 74982 18-Jun-2007 08:37
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Hello new2nz,

Looking at your stats above your modem is not syncing at all as you have no up/down rates or noise margins which should be present if you are synced. The DSL mode you would want is g.dmt but your other settings are correct. From what you have posted i would be thinking its simply a case of no sync. This maybe due to a hard wired splitter installed previously as mentioned earlier, the best test to do is remove all devices connected to a phone jack point (including filters/double adapters and so forth) and have the router connected to the jack via a single cable. Do this on every jack point in the house until you get sync up on the router, if this fails to bring sync up you will need order a full install through us via telecom.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





65 posts

Master Geek


Reply # 74983 18-Jun-2007 09:20
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Hmm, thats interesting.


At home (rented so I can't rip it out or anything!) there is a telephone port in the kitchen. Also there is a telephone point in one of the bedooms (connected to via the telephone cable). Next this port is another telphone port and from what I could make out (fx:looks skywards and whistles while manhandling a small screwdriver) there are two wires connecting it to the telphone port. This other port looks like a normal  telephone port, and has the label JETSTREAM on it. Each port (with a normal cordered analogue) phone rings to the same number so I assumed that this was just another socket that a previous tennant had used to put his filter into.

The modem I've been trying has modem-modem plugs, not modem-telephone plugs so I just plugged the modem into the adsl  filter. What kind of cable (name wise RJ11-Modem, modem cable etc) do I need if I was to assume that the JETSTREAM port is actually filtered and thus allowing me to connect directly to it without a filter.

Also I assume that the WAG wont have this cable by default, rather it will have a filter too?


Thanks for following this up guys.

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  Reply # 74985 18-Jun-2007 09:46
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new2nz: The modem I've been trying has modem-modem plugs, not modem-telephone plugs so I just plugged the modem into the adsl  filter. What kind of cable (name wise RJ11-Modem, modem cable etc) do I need if I was to assume that the JETSTREAM port is actually filtered and thus allowing me to connect directly to it without a filter.

You just need a normal RJ11 to BT cable as provided with most currently sold telephones intended for use in NZ.

Try and unplug one of these cables from a phone and try it with your Modem.  Some of the older phones which were originally sold by Telecom a few years back had different pinouts, but if it is a reasonably new phone, you shouldn't have any problem.

new2nz: Also I assume that the WAG wont have this cable by default, rather it will have a filter too?

Most ADSL modems sold in NZ have the RJ11 to BT cable included.  Some also have an RJ11 to RJ11 cable.

If you have a hardwired filter, you don't need RJ11 to RJ11, only RJ11 to BT.  However, the plug-in filters need an RJ11 to RJ11 cable as you are probably aware.

I hope that helps.

Cheers,
Grant.

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Master Geek

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  Reply # 75004 18-Jun-2007 12:50
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Seeing as you have a jack point labeled "jetstream" i would be pretty certain a previous tenant has done a full install so a standard phone cord from here to your modem should bring up the dsl sync for you.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





65 posts

Master Geek


  Reply # 75104 18-Jun-2007 22:25
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WOOOOHHOOOOOOOOOO!!!!!! (well atleast I'm connected)  thanks everyone.

It is true I was sticking the wrong things into the wrong holes!


Modem Status
 
Connection Status   Connected
Us Rate (Kbps)   96
Ds Rate (Kbps)   1312
US Margin   12
DS Margin   12
Trained Modulation   T1413
LOS Errors   0
DS Line Attenuation   57
US Line Attenuation   31
Peak Cell Rate   226 cells per sec
CRC Rx Fast   0
CRC Tx Fast   0
CRC Rx Interleaved   0
CRC Tx Interleaved   1
Path Mode   Interleaved
 
 
Near End F4 Loop Back Count   0
Near End F5 Loop Back Count   0                              



65 posts

Master Geek


Reply # 75105 18-Jun-2007 22:26
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Well 1.3 Mbs that something right?

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  Reply # 75119 19-Jun-2007 04:09
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Everything looks good except the line attenuation, so you are probably far from the exchange or else you have a lot of analogue phones plugged in as well.  What area are you in?  My father-in-law is just outside Auckland where the rural area starts and he gets a sync rate or 6Mbps but a line speed of only about 1.5Mbps so sometimes you get fast sync but something upstream is limiting your line speed.

I actually prefer the model in South Africa where you get only 1Mbps or 2Mbps but it is basically guarenteed.  They limit your speed but you know what you will get before getting connected.  They are now trialing 4Mbps...




You can never have enough Volvos!




65 posts

Master Geek


  Reply # 75122 19-Jun-2007 08:24
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I don't know where the exchange is I'm a afraid (definantely no other equipment plugged in). If anyone else knows how to find this out - I'd be all ears. I live in torbay, and I did hear that there is an exchange in the niehbouring browns bay area - though where I wouldn't know.

Talking about other countries - I miss my 20 Mbs line in the uK :-(

cheers preet

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