[WXC/VFX] Opening web pages problems

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shermanp

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Topic # 14180 19-Jun-2007 22:58

Hi
I am an Xnet HSI customer, and while I generally have not troubles with the service at all, I have a small minor (but annoying problem). I'm not sure whether it is at my end or what.
Anyway, sometimes, when I click on a link in a web site (not particular websites, just any site general), sometimes the new page either won't load, or it will take a long time before it starts loading. It doesn't happen every time I click on a link, only sometimes. Often I have to click the link several times before it will load.
It has only recently started doing this in the past few weeks, I never used to have the problem.
I am using FF 2.0.0.4 on a fresh install of XP SP2. (it was also doing it in the old install, and also in linux).
Media streaming and downloads don't seem to be interrupted/corrupted (I have interleaving turned off)
Does anyone have an idea as to what the problem might be (whether it be browser, OS, hardware or something else)?

Heres a log of my ADSL router if it helps (DSE XH1173 - seems to be very reliable)

#    Connection Name    Interface    Mode    Status    Pkts Sent    Pkts Rcvd    Bytes Sent    Bytes Rcvd
1    PPPoPvc 0    Pvc 0    PPPoA    Connected    152578    210138    11120599    254811595

Showtime Firmware Version:    3.46
Line State:    SHOWTIME
Modulation:    G.dmt
Annex Mode:    ANNEX_A
Startup Attempts:    2
Max Tx Power:    -38 dBm/Hz
CO Vendor:    UNUSED_VENDOR_0
Elaspsed Time:    5 days 3 hours 10 minutes 42 econds

Downstream

Upstream

SNR Margin    16.1    26.0    dB
Line Attenuation    22.4    13.0    dB
Errored Seconds    329    1
Loss of Signal    1    1
Loss of Frame    0    0
CRC Errors    204    0
Data Rate    8128    160    kbps
Latency    FAST    FAST

ATM Status
Tx Bytes    119393259
Rx Bytes    1462358351
Tx Cells    2252703
Rx Cells    0
Rx HEC Errors    0
Tx Mgmt Cells    4
Rx Mgmt Cells    2
Tx CLP0 Cells    2252703
Rx CLP0 Cells    27591667
Tx CLP1 Cells    0
Rx CLP1 Cells    0
Rx Errors    0
Tx Errors    0
Rx Misrouted Cells    1

System Log
#    Log
1    06/19/2007 11:41:26> PPP1 Session is up.
2    06/19/2007 11:41:26> DNS: Add IP address 58.28.6.2 (Auto discovered)
3    06/19/2007 11:41:26> DNS: Add IP address 58.28.4.2 (Auto discovered)
4    06/19/2007 11:41:26> Firewall received interface change notice.
5    06/19/2007 11:41:26> PPP1: DNS Secondary IP address is 58.28.6.2
6    06/19/2007 11:41:26> PPP1: DNS Primary IP address is 58.28.4.2
7    06/19/2007 11:41:26> PPP1: PPP Gateway IP address is 58.28.15.71
8    06/19/2007 11:41:26> PPP1: PPP IP address is 58.28.137.248
9    06/19/2007 11:41:26> PPP1 PAP Authentication success
10    06/19/2007 11:41:18> PPP1 PPPoA Connected
11    06/19/2007 11:41:18> ATM Tx Error Count: 0, Rx Error Count: 0
12    06/19/2007 11:41:18> u/s total bit capacity: 62bits, used: 62bits
13    06/19/2007 11:41:18> d/s total bit capacity: 2613bits, used: 2040bits
14    06/19/2007 11:41:18> d/s Latency: FAST, u/s Latency: FAST
15    06/19/2007 11:41:18> d/s Data Rate: 8128kbps, u/s Data Rate: 160kbps
16    06/19/2007 11:41:18> d/s Attenuation: 22.4dB, u/s Attenuation: 13.0dB
17    06/19/2007 11:41:18> d/s SNR: 11.9dB, u/s SNR: 26.0dB
18    06/19/2007 11:41:18> CO Vendor: UNUSED_VENDOR_0
19    06/19/2007 11:41:18> Max Tx Power: -38dBm/Hz
20    06/19/2007 11:41:18> Annex Mode: ANNEX_A
21    06/19/2007 11:41:18> Modulation: G.dmt
22    06/19/2007 11:41:18> ADSL connected
23    06/19/2007 11:41:18> ATM layer is up, cell delineation achieved
24    06/19/2007 11:41:18> ATM Connected
25    06/19/2007 11:41:12> ADSL detected
26    06/19/2007 11:41:03> Firewall received interface change notice.
27    06/19/2007 11:41:03> PPP1 Session is down.
28    06/19/2007 11:41:03> DNS: Remove IP address 58.28.6.2 (Auto discovered)
29    06/19/2007 11:41:03> DNS: Remove IP address 58.28.4.2 (Auto discovered)
30    06/19/2007 11:41:03> ADSL disconnected
31    06/19/2007 11:41:03> ATM Disconnected
32    06/14/2007 20:10:40> Received time from Time Server 128.138.140.44
33    01/01/1970 00:00:23> PPP1 Session is up.
34    01/01/1970 00:00:23> DNS: Add IP address 58.28.6.2 (Auto discovered)
35    01/01/1970 00:00:23> DNS: Add IP address 58.28.4.2 (Auto discovered)
36    01/01/1970 00:00:22> Firewall received interface change notice.
37    01/01/1970 00:00:22> PPP1: DNS Secondary IP address is 58.28.6.2
38    01/01/1970 00:00:22> PPP1: DNS Primary IP address is 58.28.4.2
39    01/01/1970 00:00:22> PPP1: PPP Gateway IP address is 58.28.15.71
40    01/01/1970 00:00:22> PPP1: PPP IP address is 58.28.153.113
41    01/01/1970 00:00:22> PPP1 PAP Authentication success
42    01/01/1970 00:00:18> PPP1 PPPoA Connected
43    01/01/1970 00:00:18> ATM Tx Error Count: 0, Rx Error Count: 0
44    01/01/1970 00:00:18> u/s total bit capacity: 62bits, used: 62bits
45    01/01/1970 00:00:18> d/s total bit capacity: 2628bits, used: 2040bits
46    01/01/1970 00:00:18> d/s Latency: FAST, u/s Latency: FAST
47    01/01/1970 00:00:18> d/s Data Rate: 8128kbps, u/s Data Rate: 160kbps
48    01/01/1970 00:00:18> d/s Attenuation: 22.6dB, u/s Attenuation: 13.0dB
49    01/01/1970 00:00:18> d/s SNR: 14.9dB, u/s SNR: 24.0dB
50    01/01/1970 00:00:18> CO Vendor: UNUSED_VENDOR_0
51    01/01/1970 00:00:18> Max Tx Power: -38dBm/Hz
52    01/01/1970 00:00:18> Annex Mode: ANNEX_A
53    01/01/1970 00:00:18> Modulation: G.dmt
54    01/01/1970 00:00:18> ADSL connected
55    01/01/1970 00:00:18> ATM layer is up, cell delineation achieved
56    01/01/1970 00:00:18> ATM Connected
57    01/01/1970 00:00:06> Firewall is enabled.
58    01/01/1970 00:00:06> Firewall is loaded.
59    01/01/1970 00:00:06> CfgMgr: 'Fwbsd.dlz' module loaded.
60    01/01/1970 00:00:06> CfgMgr: 'Washer.dlz' module loaded.
61    01/01/1970 00:00:00> CfgMgr: 'Shtm.dlz' module loaded.
62    01/01/1970 00:00:00> ATM: Setting up vcc0, VPI=0, VCI=100
63    01/01/1970 00:00:00> ATM: Detected
64    01/01/1970 00:00:00> Ethernet Device 0 Detected

(PS MODS: Please feel free to move this if it isn't in the right forum - I wasn't sure where to post this)

Niel

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Reply # 75278 20-Jun-2007 06:57

The line stats look good, actually excelent. But I can see exactly the same type of disconnection as what I'm experiencing at the moment. The line goes down and 10 seconds later it comes up again. Difference is that I've got a newer modem and it reconnects faster so it does not disrupt browsing much. However, I have VFX and it disconnects phone calls. I have rewired my phone lines and so far the connection seems stable. But last time I said that it disconnected a few ours later... Will see how it goes and post an update when fixed, my connection has been up for about 1 1/2 days now.

DSE branded stuff is stable, but older. Actually it is stable because it is older and not pushing the limits. Also had bugs fixed.

You can never have enough Volvos!

Cameronn

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WorldxChange

Reply # 75294 20-Jun-2007 10:12

shermanp: Anyway, sometimes, when I click on a link in a web site (not particular websites, just any site general), sometimes the new page either won't load, or it will take a long time before it starts loading. It doesn't happen every time I click on a link, only sometimes. Often I have to click the link several times before it will load.

Odd but interesting issue, looking at your radius logs it appears your connection is staying up for days on end. It isn't disconnections which are causing the issue above. It might be DNS related however you modem logs show the automatic discovery of the Xnet DNS servers.

I use Xnet at home and don't see the same issue so I'm thinking it could be router related. I would suggest specifying the DNS within the router you're using or even locally in your LAN connection properties. If you do have a spare modem handy I would also suggest trying it - to see if the same problem occurs.

Failing that it could be a fault with the equipment you are connected to at the exchange. If specifying the DNS doesn't help I would recommend calling us to investigate with Telecom.

shermanp

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Reply # 75295 20-Jun-2007 10:25

I actually had the DNS servers inputed manually up to a few days ago, and I was having the same problem so I tried changing them to automatic to see if it made any difference. No change however.

As for my connection, I actually reset my router (all my equipment - server etc) 6 days ago. Before then the router had ben connected for around 3 weeks...

Hang on, just had a thought. My ADSL router is connected to a wireless router, and is in half-bridge mode because of it. I might try directly connecting to my ADSL router to see if that fixes it.

Thanks so much for the replies!

Cameronn

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WorldxChange

Reply # 75297 20-Jun-2007 10:34

I would say you're on the money with the Wireless. If you'd told me that in the initial email I would have suggested that was most probably the cause :)

Tell us how you get on.

shermanp

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Reply # 75306 20-Jun-2007 11:44

Update:
First, I don't think wireless itself would have been the problem so much as the router. A the wireless itself is rock solid.
Second, After my last post, i completely reset my ADSL router to factory defaults. All went fine. Line synced etc. I put in my username and password and voila, I was surfing the web...
However, about 5 mins later, my ADSL router disconnected, and I haven't been able to connect it since (the adsl light on router is flashing - it should be steady). I am not living in any of the areas that are to have scheduled telecom outage (I am in Palmerston North.
Also, the phone that is connected to the filter (as it is one of those filters that allow you to plug in your adsl router and phone at the same jack) is also not working!.
My other phone is working fine, however, connecting my router to that phone jack gave me nothing either...
I am writing this post on dialup :( in case you are wondering,
Therefore, I haven't been able to test if I solved my previous problem or not...

I came online to see if there was anything on the network status page before I ringing Xnet.

Cameronn

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WorldxChange

Reply # 75309 20-Jun-2007 12:06

Looks like there is an issue at your location as discussed on the phone.

Telecom New Zealand wishes to advise of UNPLANNED work affecting
Telecom Service Incident.

Unplanned Phase 2.5 restarts on switch at Palmerston (PL1) since
00:12, affecting approximately 645 PSTN customers. These PSTN
customers would have been unable to make or receive phone calls
including 111s for 3 - 15 minutes during each restart.

Exchange remains stable and is under observation with Alcatel
L1S and Field Force Staff.

shermanp

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Reply # 75317 20-Jun-2007 13:07

Thank you so much!!!!!
The customer service at Xnet is the best I have ever come across.
(not that you had to DO much, but it was nice to know what was going on.)
Re the original problem: I haven't had a page refuse to load yet. (and this is going through my wireless router too!)

Cameronn

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WorldxChange

Reply # 75318 20-Jun-2007 13:25

Issue could have been related to the actual exchange problem, bit of a odd one.

We'll see how things go I suppose.

shermanp

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Reply # 76818 3-Jul-2007 23:10

UPDATE: Just thought I'd let those interested that I have yet to have the original problem occur.
There have been a couple of times where I've wondered, but the page as always loaded in the end, after not too long a wait.
Beats me as to what was CAUSING the problem, but whatever it was, it seems to be fixed now.

maverick

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Reply # 76836 4-Jul-2007 06:48

Thanks for the update

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