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Topic # 142660 20-Mar-2014 00:05
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Hi All,

I recently got cable naked installed and am getting good speeds for downloads

however when surfing the internet we often get "page cannot be displayed" error in chrome. 

We will have to hit refresh several times before the page then loads. Doesnt seem to be any pattern to the sites that bring this problem, just randomly. Some will take 2-3 refreshes, while others will take 5+ hits of F5, and then some will load straight away first time

Is there any settings I need to change in the router/modems?

Im using chrome and the netcomm provided router,

Any help appreciated,

Thanks

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  Reply # 1009486 20-Mar-2014 00:08
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At a minimum ensure you are using the correct DNS settings, that alone can cause all manner of weirdness to unfold if incorrectly set.

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  Reply # 1009487 20-Mar-2014 00:09
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We are on the same topic here. This just happened or this is ongoing?
I just got delayed pings and Vodafone site under maintenance.





 
 
 
 




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  Reply # 1009495 20-Mar-2014 00:34
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ah its been happening pretty much from the start,

just to confirm, what dns settings should we be using??

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  Reply # 1009496 20-Mar-2014 00:44
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lctham: ah its been happening pretty much from the start,

just to confirm, what dns settings should we be using??


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  Reply # 1009526 20-Mar-2014 06:17
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Does it happen using another browser?

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  Reply # 1009557 20-Mar-2014 08:34
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Check the sticky post in this subforum for correct DNS.






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  Reply # 1009571 20-Mar-2014 09:10
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yes happens on IE as well,

Will check the DNS settings, i assumed the technician put in all the correct details, as the pages do load eventually and as mentioned download speeds are pretty impressive

So just to confirm, looking at the sticky despite being 2 years old, the current DNS are

203.97.78.43
203.97.78.44


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  Reply # 1009585 20-Mar-2014 09:14
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Have you cleared the cache etc?




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1009588 20-Mar-2014 09:16
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cleared the cache where?

This is happening on mulitple pc's/laptops and noticibly worse on apple devices.

Another problem/issue we're having is that none of our iphones seem to be able to download or update apps from the store. Not sure if this issue is related at all?

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  Reply # 1009604 20-Mar-2014 09:32
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DNS is correct. Is the DNS used at router *AND* PCs (or at least there's no DNS conflicts)?

Are all these over WiFi only or does it happen on ethernet?





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  Reply # 1009606 20-Mar-2014 09:35
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lctham: cleared the cache where?

This is happening on mulitple pc's/laptops and noticibly worse on apple devices.

Another problem/issue we're having is that none of our iphones seem to be able to download or update apps from the store. Not sure if this issue is related at all?


You didn't mention that




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1009608 20-Mar-2014 09:38
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its happening over wifi and ethernet, more so over wi-fi though

I've setup the DNS in the router, do I need to do it in the adapter settings on each PC thats connected via wireless?

The iphones can browse the web fine, check facebook etc, we cant just download/update apps from the app store. Ive updated to the latest ios and restarted mulitple times,

downloading off 3g network is fine.

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  Reply # 1009617 20-Mar-2014 09:42
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On the router only is fine. Have you tried a different router?







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  Reply # 1009624 20-Mar-2014 09:53
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no havent tried different router,

Will try and get another one from somewhere - or maybe I can try removing the router and seeing if I get the problems if I connect directly from the cable modem itself.



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  Reply # 1013711 27-Mar-2014 10:25
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forgot to post an update here,

changed the DNS settings to what was suggested in the sticky, and it has solved all problems,

pages load fine now and can also download from the apple store.

Speeds seem to have dropped a little bit, but much more stable now.

I have no idea why the technician has put in a different set of DNS addresses,

cheers all

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