Vodafone - want to take my money?

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myfullflavour

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Topic # 142722 21-Mar-2014 21:08

I'm on a prepaid data plan and want to switch to the prepaid 4G plan (http://www.vodafone.co.nz/prepay-4g/.

Looks like the only way to do this is via phone. Have been on-hold forever. Does anyone want to pick up the phone and take my money??

RunningMan

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Reply # 1010840 21-Mar-2014 21:12

Can you do it via the My Vodafone app on your phone?

hyperman

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Reply # 1010841 21-Mar-2014 21:16

or by following the box down the bottom of the page....

The views expressed by me are not necessarily those of my employer

myfullflavour

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Reply # 1010842 21-Mar-2014 21:16

RunningMan: Can you do it via the My Vodafone app on your phone?

Thought I'd try that earlier but didn't get that far. First step is to register for My Vodafone:

Jesse, your 6-digit verification code was sent by TXT to 021XXXXXX

...Except it's been a while and the code hasn't turned up yet. I'm receiving other txt messages though.

johnr

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Reply # 1010844 21-Mar-2014 21:26

We have a known issue going on right now if you are trying to register try in the morning,

You need to switch to PrepaySmart then add the $19 4G bundle

myfullflavour

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Reply # 1010847 21-Mar-2014 21:31

I finally got through to a CSR.

They won't let me transfer from a prepaid data plan to a prepaid smart plan.

I have to buy a new sim from the supermarket, call them again, pay them a fee and apparently we're done.

Thieves.

myfullflavour

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Reply # 1010849 21-Mar-2014 21:32

johnr: We have a known issue going on right now if you are trying to register try in the morning

Thanks for the heads up. Can I register over the phone?

johnr

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Reply # 1010850 21-Mar-2014 21:36

There is a reason why front line staff can't move PrepayData connections to other Prepay base plans, Nothing to do with $$ but config

johnr

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Reply # 1010928 22-Mar-2014 07:58

Check the DM I sent you